Current Incidents

3/17/2023 Title: Direct Routing Environments: Transferring calls or calls on hold may not appear in the handled calls panel.
User Impact: Calls placed on hold or calls in a transferring state may not appear in the handled calls panel. This affects environment utilizing direct routing.
Microsoft has made a change that has negatively affected the application.
An update was released that allowed the application to respond correctly to the Microsoft ACS changes.
Start Time: 3/17/23 at 12:29PM EST
End Time: 3/17/23 at 4:31PM EST
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Desktop App Antivirus Exclusions

Incident Reports

Last modified 4d ago