# Call as Delegate or Queue

{% hint style="warning" %}
**Additional permissions are required to enable call as delegate or queue. See** [**Permissions**](https://ac.docs.landis.cloud/settings/permissions#calldelegation.readwrite)
{% endhint %}

{% hint style="warning" %}
**Additional setup is required for call as queue. See** [**Call as Queue Setup**](https://ac.docs.landis.cloud/appendix/call-as-queue-setup)
{% endhint %}

Calls can be made on behalf of another user or queue by selecting the avatar | select a "call as" option from the drop down. The call as menu option will only appear if (1) the user is a delegate of another user in Teams and is given the ability make calls or (2) a Queue has been manually configured to appear. Once the setting has been changed, initiate a call as normal.

By default, the "call as" setting remains active until manually changed. However, if preferred, it can automatically switch back to calling as the signed-in user after one call. To enable this feature, navigate to settings | Advanced | enable Reset Selected Delegate to Myself after 1 Call.

There is also the ability to create a quick access shortcut to change the call as delegate setting. See [Quick Access Shortcuts](https://ac.docs.landis.cloud/settings/quick-access-shortcuts#set-call-on-behalf-of-shortcut)