Call as Delegate or Queue

Prerequisite: Enable Call as Delegate

Additional setup is required for call as Teams queue. See Call as Teams Queue Setup

Calls can be made on behalf of another user or queue by selecting the avatar | select a "call as" option from the drop down. The call as menu option will only appear if (1) the user is a delegate of another user in Teams and is given the ability make calls or (2) a Queue has been manually configured to appear. Once the setting has been changed, initiate a call as normal.

By default, the "call as" setting remains active until manually changed. However, if preferred, it can automatically switch back to calling as the signed-in user after one call. To enable this feature, navigate to settings | Advanced | enable Reset Selected Delegate to Myself after 1 Call.

There is also the ability to create a quick access shortcut to change the call as delegate setting. See Quick Access Shortcuts