# Call as Delegate or Queue

**Prerequisite:** [Enable Call as Delegate](/getting-started.md#enable-call-as-delegate)

**Additional setup is required for call as Teams queue. See** [**Call as Teams Queue Setup**](https://ac.docs.landis.cloud/appendix/call-as-queue-setup)

Calls can be made on behalf of another user or queue by selecting the avatar | select a "call as" option from the drop down. The call as menu option will only appear if (1) the user is a delegate of another user in Teams and is given the ability make calls or (2) a Queue has been manually configured to appear. Once the setting has been changed, initiate a call as normal.

By default, the "call as" setting remains active until manually changed. However, if preferred, it can automatically switch back to calling as the signed-in user after one call. To enable this feature, navigate to settings | Advanced | enable Reset Selected Delegate to Myself after 1 Call.

There is also the ability to create a quick access shortcut to change the call as delegate setting. See [Quick Access Shortcuts](/settings/quick-access-shortcuts.md#set-call-on-behalf-of-shortcut)


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