For the complete documentation index, see llms.txt. This page is also available as Markdown.
Hold Alerts
Looking for an easy way to spot those calls that have been on hold forever? We've got you covered with a visual alert!
Open settings | Transfer | Enable Hold Time Alerts
If the hold time matches the warning set time, you'll see a red progress bar pop up on the held call. Once it hits the critical time, you'll notice a flashing red triangle too. If the audible alert is turned on, you'll hear a beep when it reaches the critical time.
