The three most recent versions of the browsers listed below are supported.

• Edge for Windows & Mac

• Chrome for Windows & Mac

Mobile operating systems including IOS and Android are not supported.

By default, all users have access to Landis Attendant console, but this can be restricted in the Azure enterprise application registration

1. Browse to https://portal.azure.com

2. Search for Enterprise applications

3. Search for "Landis Attendant Console"

4. Select “Landis Attendant Console” from the list.

5. Select properties on the left side

6. Enable “Assignment Required”

7. Save

8. Select “Users and Groups” on the left side

9. Add the users that should have access to Landis Attendant console.

USB audio device call control buttons allows the attendant console user to answer, disconnect, mute/unmute, and change volume by using the buttons on the audio device. The button locations may vary by model. Please refer to manufacturer documentation.

Requirements:

• Jabra USB Audio Device (No other brands are supported at this time)

Enable Device Call Control Buttons:

Disable Device Buttons in Teams Desktop Client

1. In the Teams desktop client, open settings | Devices | Disable Sync device buttons

Enable Device Buttons in Attendant Console

1. Select the Devices Tab

1. Web browser only: Select Find and pair headsets | Select the headset on the browser notification | Connect

3. Select the Jabra device under Utilize headset buttons

4. Restart or refresh Attendant Console

See App Service information

To prevent any interference of Landis Attendant Console, add the following executables to the "exclusion list" process in the antivirus software.

• %localappdata%\Programs\landisattendantconsole\Landis Attendant Console.exe

• %localappdata%\Programs\landisattendantconsole\resources\auxiliary\WindowHandler.exe

Alternatively, the following folder, subfolders, and contents can be excluded:

• %localappdata%\Programs\landisattendantconsole

Below is a list of AI features integrated into the software:

• AI Prompts can be created to perform an action using AI on the transcription of the call. See AI Prompts. This feature supports customer provided Azure resource. See AI Connection

Access to the following FQDNs are required:

• TCP: 443 ac.landis.cloud

• TCP: 443 cc.landis.cloud

• TCP: 443 landisattendantconsole.service.signalr.net

• TCP: 443 *.microsoftonline.com

• ACS

Chat consult transfer enables the attendant user to send an adaptive card to an internal user when performing a chat consult transfer. This adaptive card has options the user can select to accept or deny a call transfer. When the transfer recipient selects an option on the adaptive card, the status of the call will update on the calls panel. The transfer can be completed from the status area.

• Deploy Landis Attendant Console bot to users in organization

• Enable option in Landis Attendant Console

Deploy Landis Attendant Console bot to users in your organization

There are two ways to deploy the bot:

Option 1: Allow the bot to be deployed to users on demand

Browse to Teams admin portal | Teams apps | Manage apps | Search and select Landis Attendant Console Bot | Permissions tab | select Review permissions and consent button | Sign in with admin user | Accept the permissions. This will allow the bot to be automatically deployed to a user when the Attendant console user(s) initiate a chat consult transfer.

Browse to Teams admin portal | Teams apps | Setup policies

Search and add the Landis Attendant Console bot app to an existing policy or create a new policy and assign to users.

In Landis Attendant console, open settings | Transfer | Call Button Visibility

Under Chat Consult Transfer, select Full.

Landis Attendant Console supports any headsets that are certified for Microsoft Teams.

Handsets are not supported at this time.

For customers and partners already using our product, Attendant Pro for Skype for Business, below is a comparison of the products.

This feature is in preview. See

1. In the Teams admin center, edit the Teams queue and locate the section labeled Assign calling ID. Select the resource account and click Copy object ID button. Paste the object ID(s) in the custom setting below. One or multiple object IDs can be listed.

1. In Landis Attendant Console, select Settings | Advanced | Copy and paste the custom setting in the Custom Settings text box. See example custom setting below:

Features can be in of the several states of release as noted below.

External search can query your custom search API and the response from the API can return contact information that will be shown in the search panel. A simple execution of this can be created by using Microsoft Flow.

External Search will send a HTTP POST to the specified URL. A JSON object with specific properties is sent in the body. The response body JSON array object(s) are expected to have specific property names.

Only populated properties will be sent in the body.

All properties are optional and the values can be null.

Properties are case sensitive.

Properties that are not expected will be ignored.

• Call control functionality using buttons on USB audio devices is compatible exclusively with Jabra Teams Certified headsets (1)

  • Audio on other Teams certified headsets will work, but the answer/hangup and mute/unmute buttons will not function.

• Call Park (2) (Workaround: Use chat consult)

Landis Attendant Console

Delegated:

offline_access: Maintain access to data you have given it access to

Get information about the logged in user.

Contacts.Read.Shared: Read user and shared contacts

Get shared Exchange contacts.

User.Read: Sign in and read user profile

Get Azure AD User info, such as name, email, phone, department, photo, manager, direct reports.

User.Read.All: Read all users' full profiles

Get Azure AD User info such as name, email, phone, department, photo, manager, direct reports.

Calendars.Read: Read user calendars

Get schedule (calendar) for Azure AD users.

Contacts.Read: Read user contacts

Get Exchange contacts.

openId: View user's email address

Required for sign in

email: View User's email address

Required for sign in

profile: View user's basic profile

Required for sign in

GroupMember.Read.All: Read group memberships

Get members in a Teams team for contact groups.

Get presence for Azure AD users.

Send a chat or chat callback remind to another user.

Create a chat in order to send a chat or chat callback remind to another user.

Get Azure AD User info, such as name, email, phone, department, photo, manager, direct reports.

Get and change user defined Teams presence.

First run populate favorites contact group

Get the count of unread voicemails.

Get voicemail details and mark voicemails as read.

Search global Exchange contacts and/or display global Exchange Contact groups.

Change call delegate setting.

Connect to your own Azure AI model.

Ability to answer/transfer calls etc.

Manage chat threads for some call scenarios.

Get Azure AD User info, such as name, email, phone, department, photo, manager, direct reports.

Opt in/out of Teams Call Queues.

This page is a technical description of new features in Landis Attendant Console for Microsoft Teams.

You can connect with us right now by clicking Talk to Sales.

August 11, 2026

Features & Enhancements

• Roaming Call History

• Additional Smart panel

  • Call Details - Displays when hovering over or selecting far right grey bar on the call controls of both active calls and calls on hold. This also acts as a call selector when call details panel is in the current layout.

• Display meeting location in contact details schedule view

• Keyboard shortcut for starting or stopping video

• UI Improvements

  • Sync List/Detail splitter position

  • New Light Theme

  • Center screen notification

• Fix to keep callpop visible until wrapup is complete

• Fix to prevent wrapup scrollbar from resetting

• Fix issue on contact card hover

• Reset selected delegate when switching Landis Contact Center orgs

• Setting to automatically start desktop app on login.

• Fix PowerApps sign-in issue

• Noise Suppression (Browser only)

• Teams Queue opt in/out from Teams Call Queues panel

• Additional Smart panels: Panels that appear as needed when omitted from the current layout

  • Voicemail - Voicemail button will display a flyout on the right

• When navigating to real time speech to text setting, the previous selection will no longer be reverted

• AI transfer advisor no longer returns irrelevant and random search results.

• Transfer advisor now works with or without AI Prompts.

• Add a few missing translations

• Enhanced :

  • Add Agent Status, Time in Agent Status, and Signed-In Queue Count to footer

• Smart panels: Panels that appear as needed when omitted from the current layout.

  • Queues Panel (opens when clicking on queue properties in footer)

• Add missing settings to settings import/export

• Contact Details: Hide tabs that don't apply to specific contact types

• Fix error that occurred when changing transcription language during a call

• Fix quick access shortcut for changing agent status

• Allow application sign in for environments that use deep packet inspection

• Show Teams People app categories as contact groups. See

• Closed Captions supports multiple languages. See

• New panel: Microsoft 365 Group Voicemail (Requires additional app permission) See

• New quick access shortcut: Change layout. See

• Settings UI improvements

• Transfer to Voicemail: Automatically switch to blind transfer when transferring to voicemail.

• Add missing language translations

• Fix issue with duplicate text when using the transcription copy button.

• The start chat button will now work correctly in the desktop app when set as the default Windows application to handle SIP links.

• : A star (*) indicates transcript from attendant console user.

• Ability to initiate outbound calls on behalf of a Teams queue.(Preview) .

• New toast notification shown on bottom center to indicate an action (e.g. Quick Access Shortcut presence change) has occurred

• : Users can now return calls using the 'call' indicator on each voicemail item.

• Fix issue in Advanced Settings, if End of Call Webhook is not enabled, the related settings are disabled.

• Translate drop down options on the quick access shortcut for setting a call delegator.

• Misc UI improvements

• Fix chat consult transfer to voicemail option.

• Call Toast now displays a visual loading indicator when a hotkey is used to Answer or Reject an incoming call.

• Improve and support multiple custom layouts

• : Ability to use an adaptive card

• ()

• Fix missing translations

• Miscellaneous UI fixes

• Filters now work with new people search ()

• Remove the ability to delete list setting even if it was admin enforced

• Fix authentication issue when in some scenarios multiple browser tabs were opened

• Use static port when possible, during authentication process

• Improved call toast UI.

Breaking Change: Landis Contact Center integration (Preview):

The Landis Contact Center integration (Preview) will be updated to use single sign on for an improved sign in experience. Because of this change, the integration will be disabled by default for all users. To re-enable, select Settings | Connectors | Enable Landis Contact Center Integration | select Landis Contact Center organization (if applicable).

• (Preview)

  • Call Pop

  • Wrap-up Questions Panel

  • Better sign in experience.

• When Add Participant action is initiated on a holding call, the call will now resume and add participant

• Fix Call history displaying conference calls incorrectly

• Fix issue where failed calls generate blank call history

• Fix favorites groups no longer created for new users

• Update electron version, which uses newer version of chromium

• Local Call History (Preview)

• AI Features

  • New Triggers

    • End of call: trigger AI request at the end of the call

• Fix issue where another PSTN participant could not be added to an existing PSTN call.

• Audible alerts now plays over selected device instead of Windows default.

• Fix issue were in some cases editing the chat callback reminder was disabled.

• Fix issue where in some cases caller name would change to callee name.

• Fix issue where in some cases the click to dial (tel:) link was not properly decoded.

• Landis Attendant Console Bot application added to Teams app store.

• Hold Time Alerts

  • Configurable warning and critical time.

  • Audible alert when critical time is reached.

• When using keyboard shortcuts to decline, hold, or resume a call, progress indicators will appear to signify action.

• If a blank normalization rule is created in settings policies, it will be filtered out on save.

• When user submits or deletes a status message, the UI should now update immediately.

• Fix status message and out of office message not updating on the contacts in list.

• Handle tel: and sip: links from desktop app.

• Save the window position and location when closing the application. These settings will be retained when relaunching the application.

• Fix issue with files created in temp directory.

• Ability to set my Teams status message

• Transfer holding call to current call

• Contact Groups

  • Create new contact group from "Add to Contact Group" menu on a contact

• Add name of user who started the recording to recording announcement

• Improve enabled/disabled states on contact list item, context menu and buttons

• Remove experimental feature "enable experimental music on hold" setting.

• Fix Issue with layout page scrolling causing hidden items

• Fix issue that was in some cases preventing the desktop app from signing in.

• • Czech

  • Danish

  • Dutch

• fix some missing translations.

• Fix custom layout text box not showing depending on selection.

• Fix settings policy user assignments still showing after deleting a settings policy.

• Fix music on hold continuing to play with add participant if participant rejects invitation and experimental feature music on hold is enabled.

• Ability to when there is an incoming call.

• Fix contact groups randomly not appearing when starting application.

• Fix chat consult transfer adaptive cards not displaying on Teams mobile.

• Fix consult transfer failure when compliance recording is enabled.

• Global Exchange Contacts. (Also known as mail contacts or active directory contacts) Requires optional permission.

  • Search Global Exchange Contacts.

  • Add Global Exchange Contacts to groups.

• Freezing issue when loading profile photos in some scenarios.

• Fix issue where in some scenarios pressing enter key twice after entering a search query would not select the first search result.

• Fix issue where in some scenarios a holding call in consult transfer mode could not be retrieved.

• Full notification suppression support for New Teams client. Custom setting no longer required.

• Add support for / hotkey on non-English keyboards.

• Chat Consult Transfer Improvements Enable Chat Consult Transfer. See

• Reverse Number Lookup for AAD users

• Static Webpage Panel. See

• Personal Contact Notes. See

• Fix silence incoming ring setting also suppressing outbound ring sound

• Fix unexpected behavior when removing from contact groups

• Improve logging

• Safe transfer to PSTN will fall back to blind transfer instead of failing.

• Fix zooming error

• Fix PowerApps authentication issue in call pop.

• (Experimental Feature)

• Call Contact quick access shortcut button will now initiate a call to a UPN that contains numbers.

• Execute HTTP Request quick access shortcut headers can be added and removed.

• Remove the word "at" in the placeholder {callernumber} in callback message.

• Transfer to direct to voicemail will no longer post an error message if chat consult transfer bot has been deployed.

• Chat consult transfer "sent to voicemail" option

• Filter by company name in search sources and contact groups

• Filter out disabled accounts in Active Directory search. Enabled by default.

• Cursor moves to search field after selecting a transfer mode.

• Call back messages are now imported correctly when using the import settings from a file option

• Add logging to desktop toast notification

• Contact group does not load when user or user(s) have been removed from cache.

• Fix: Calls not appearing in the handled calls panel

• The sign in button will now open a browser where the user will be prompted to complete the sign in process for the desktop application

• Improve Teams notification suppression

• Improve call details on desktop notification

• Show phone icon when contact is a PSTN contact type.

• Fix: VM panel now shows profile photo and presence for AD users

• Fix: VM icon displays correctly in light and dark mode

• Fix: Call pop info for PSTN calls

• Additional caller information shown for the following scenarios:

  • Transferred by

  • Forwarded by

  • Call for

• Misc call pop fixes

• When user is in DND, calls are now suppressed

• Misc caller information fixes

• True Consult Transfer

• Show caller info for incoming queue calls (conference mode only)

• Show trial/license info in About page

• Microsoft bug where selected audio device was not being used

• Improvements to normalization rules

  • No longer add default normalization rules for new tenants

• Support for ordering contact groups, search tabs, QAS shortcuts & number normalization rules.

• Show contact photo on incoming call, current call, call on hold (inbound calls atm)

• Contact groups ability to remove contacts from saved groups or UPN groups

• Contact details area improvements, (improve layout spacing & flow/vertical/horizontal) clickable links, copy button, larger photo, etc.

• If a number normalization rule has a blank expression its now disregarded

• Fix inability to type forward slash into settings window input box

• Shares same manager now does not show self

• Call hold time incorrect when disconnecting call with multiple calls on hold

• Improve desktop app memory usage

• Better facilitate Teams call toast suppression

• Toast alert window now zooms with rest of app

• Sometimes shows "already answering a call" notification when it shouldn't

• New Teams.ManageChats permission to manage chats in Microsoft Teams: Used for managing chat threads required for some call scenarios

• Show desktop app version in About and suggest update if needed.

• Fixed when closing the app from the task bar, an unexpected error occurred

• Fixed teams suppression enabled when user was not signed into application

• Fixed Teams toast suppression not working in some scenarios.

• Adds Shares Same Manager to the Organization panel in Contact Details

• Fixed outbound PSTN call failure in environments with direct routing and media bypass

• Fixed failure when adding PSTN participant to a Teams P2P call

• Chat Consult Transfer BOT (Preview)

  • Transfer type that sends an adaptive card to a Teams user with an choice to Accept or Reject the call. if Accepted the call will automatically transfer to the user with no receptionist action required.

  • Note: Requires Teams App that may be delivered after release date.

• People.Read & Presence.ReadWrite permissions are now mandatory to use Attendant Console

• Visual Voicemail panel to show a list of voicemails

  • If voicemail is from an AD user, the profile photo, presence & information will display

• Presence.ReadWrite and People.Read are now required scopes

• Improve settings window width to accommodate smaller screens

• fixed some translations

• Themes now using to match Microsoft Teams

• Contact presence now has an icon for at-a-glance indication of "In a Call" (versus "Busy")

• User presence allows custom duration when setting presence

• New "person" component brings improved contact presentation

• Fixes bug that caused an existing call in consult transfer mode to be joined to another incoming call when answered.

• Fixes bug where ringer didn't work if Calls panel was not selected (in a panel with multiple tabs)

• Fixes bug where schedule in "Contact Details" did not show in some cases.

• When a user imports settings, they will be available where ever this user runs Attendant Console

• Improve logic to determine if user is a resource account (aka Auto Attendant, Queue or other voice application)

• Allow user to change their presence

  • This is being released as an optional feature so that the permission consent does not disrupt existing users

• Sync users' settings: User's settings will get saved to the backend and retrieved by other instances of the app.

• Fix issue where dropdowns did not highlight selected item.

• Fix issue where same caller id showed on 2 different calls

• Fix several settings import/export issues

• Call Answer/Hang Up

• Call Hold/Off Hold

• Dialing Phone Numbers & Teams users

• DTMF