What is this product?

The Landis Attendant Console for Microsoft Teams is an attendant console endpoint for Microsoft Teams that allows efficient call handling for receptionist users.

Who is Landis Technologies?

Is a Microsoft Partner with experience deploying Microsoft call handling & routing solutions in over 60 countries.

The landing page for this product is

Support Portal: Talk to Sales:

We have designed Attendant Console to be as simple as possible to setup.

• Grant Admin Consent

• Sign In

• Sign up for a Trial

• Enable Audio Device

• Enable Optional Features

Grant Admin Consent

Browse to

Select the Admin Consent link on the bottom of the page and sign in with a Microsoft 365 Global administrator account. This will allow Landis Attendant Console to operate in your Microsoft 365 environment. After the permission have been granted, you will be redirected back to the Attendant console login page. For more information on required app permissions, see

Sign In

On the Attendant console login page, select the sign in button on the center of the page and authenticate with your Microsoft 365 (Microsoft Teams) account.

Sign up for a Trial

Once logged into Attendant console, you will be prompted to sign up for a trial. Enter your trial contact information and select Sign-up.

Enable Audio Device

After signing up for the trial, you will be logged into the attendant console. The browser will prompt to allow the webpage to use your microphone. Select allow.

Enable Optional Features

Enable unread voicemail count

Settings | Permissions tab | Grant consent for Mail.ReadBasic

Enable Voicemail panel

Settings | Permissions tab | Grant consent for Mail.ReadWrite

Settings | Layout | Configure Layout | Under Voicemail, select a panel number | Apply

Enable Microsoft 365 Group Voicemail panel

Settings | Permissions tab | Grant consent for Group.Read.All

Settings | Layout | Configure Layout | Under Group Voicemail, select a panel number | Apply

Enable Call as Delegate

Settings | Permissions tab | Grant consent for CallDelegation.ReadWrite

Enable Chat Consult Transfer

See

Install Desktop App

See

Now you are ready to handle Teams calls in Landis Attendant Console!

Your Teams presence is shown on the avatar on the top right corner.

Changing Teams Presence

Your Teams presence can be changed by selecting the avatar on the top right corner and selecting one of the available Teams presence options.

The clock icon that appears when hovering over a presence option can be selected to set the duration of the selected presence. After the duration expires, the presence will reset.

Software Notifications

A bull horn icon will appear on the top right corner when there is a software notification. The notifications can be displayed by clicking on the bull horn icon. These notifications may include actions that are required by the user and/or IT administrator.

Voicemail Notifications

An envelope icon with a number will appear on the top right corner when there is an unread Teams voicemail. The number shown is the count of unread voicemail messages. Selecting the icon will open the voicemail panel (if enabled).

By default, no users will have access to configure settings policies. Follow the steps below to allow users to access the setting policies portal:

https://portal.azure.com | Enterprise Applications | Landis Attendant Console - API | Users and groups | Add user/group | Select a user or group | Select the Admin Settings role | Select the Assign button

The users should now be able to see a new option for Setting Policies when selecting the ellipsis button on the top right corner of Landis Attendant Console. If the option does not appear, sign out of Landis Attendant Console and sign in again.

After selecting a contact in either the search or contact groups, the contact information will appear in this panel. There are three tabs in this panel: Details, Schedule (Exchange Calendar), and Organization Structure.

To prevent any interference of Landis Attendant Console, add the following executables to the "exclusion list" process in the antivirus software.

• %localappdata%\Programs\landisattendantconsole\Landis Attendant Console.exe

• %localappdata%\Programs\landisattendantconsole\resources\auxiliary\WindowHandler.exe

Alternatively, the following folder, subfolders, and contents can be excluded:

• %localappdata%\Programs\landisattendantconsole

View and subscribe to incidents here: https://status.landis.cloud/

See App Service information

The settings window can be accessed by selecting the "..." button on the top right corner of Landis Attendant Console, then select Settings.

The three most recent versions of the browsers listed below are supported.

• Edge for Windows & Mac

• Chrome for Windows & Mac

Mobile operating systems including IOS and Android are not supported.

Contacts can be searched by entering a search term in the search field at the top center of Landis Attendant Console. The search results will be shown as contacts on the contact search panel.

Additional Search fields

Additional search fields can be specified by selecting the filter button to the right of the search field. A panel will appear below the search field with multiple fields. Text can be entered in any of the fields and select apply.

The filter button will show a * when a filter is being applied.

To remove the search filter, select the filter button and select Clear.

To customize the information displayed on the footer and adjust the display order, right-click in the footer area to access the footer menu. You can toggle settings on or off and change the display order by dragging and dropping the items.

Personal Voicemail

The user's personal Teams voicemails will appear in the voicemail panel. If a voicemail is selected, the details will appear in the lower area with the ability to playback the recording.

The phone icon button will initiate a call to the voicemail contact.

Microsoft 365 Group Voicemail

Microsoft 365 Group Voicemails can be displayed in the Group Voicemail panel. On the panel, select the Microsoft 365 group in the Voicemail groups drop down and twenty-five of the latest voicemails for that group will be displayed.

If a voicemail is selected, the details will appear in the lower area with the ability to playback the recording.

The phone icon button will initiate a call to the voicemail contact.

Calls can be made on behalf of another user or queue by selecting the avatar | select a "call as" option from the drop down. The call as menu option will only appear if (1) the user is a delegate of another user in Teams and is given the ability make calls or (2) a Queue has been manually configured to appear. Once the setting has been changed, initiate a call as normal.

By default, the "call as" setting remains active until manually changed. However, if preferred, it can automatically switch back to calling as the signed-in user after one call. To enable this feature, navigate to settings | Advanced | enable Reset Selected Delegate to Myself after 1 Call.

There is also the ability to create a quick access shortcut to change the call as delegate setting. See

Settings | Devices

Audio Devices

This feature is in preview. See

Your current Teams status message can be viewed on the menu that appears after selecting the avatar on the top right corner.

Add a Teams Status Message

You can add a Teams status message to your user by selecting the avatar on the top right corner and selecting Set Status Message.

This feature is

The Call History panel displays information about past calls answered in this instance of Landis Attendant Console. This data is stored locally in the browser or app cache. Missed calls or answered calls in other Teams endpoints will not appear in this panel.

The historical call records will appear at the top of this panel and will be sorted from most to least recent.

Calls answered in Attendant Console from the last 14 days will appear in this panel.

A call record can be selected, and more detail will appear in the bottom panel. See below:

• Call control functionality using buttons on USB audio devices is compatible exclusively with Jabra Teams Certified headsets (1)

  • Audio on other Teams certified headsets will work, but the answer/hangup and mute/unmute buttons will not function.

• Call Park (2) (Workaround: Use chat consult)

Windows PC:

Contacts are shown in both the search and contact group panels. These contacts include contact information and contact methods. Contacts are used to initiate communication with a contact or to select a contact as a transfer recipient. Default contact methods shown are chat and Call (using default method). Additional contact methods are shown by selecting the more button.

Using Contacts

Contact groups are typically used for contacts that are frequently contacted. Each group will typically show a list of .

Contact groups can be created by selecting the more button on a contact | Add to Contact Group | Create New Group

Contacts can be added to an existing group by searching for a user | selecting the more button on the contact | Add to Contact group | Select an available contact group. Contacts can be added to any groups that of that type. For example, an Exchange contacts can only be added to Exchange groups.

To view all the available settings for contact groups, see

Landis Attendant Console consists of multiple configurable panels. Below is the default layout:

• Left (1.1) panel is the call handling area. See

• Top center (2.1) panel is the search results area. See

Landis Attendant Console supports any headsets that are certified for Microsoft Teams.

Handsets are not supported at this time.

Access to the following FQDNs are required:

• TCP: 443 ac.landis.cloud

• TCP: 443 cc.landis.cloud

Hey there! The Landis Attendant Console makes it super simple for agents to sign in and out of Teams call queues.

Enable the Teams Call Queues panel: Settings | Layout | Select the Teams Call Queues drop down menu | Select a location for the panel. It may appear as a tab if more than one panel is assigned to the same location.

When you open the Teams Call Queues panel, you'll see a button. Hit that button, and it'll pop open a browser window showing the Teams call queues, plus an option to sign in or out!

Phone numbers on a webpage or application that appear as clickable links (TEL links) can be configured to open in Landis Attendant Console. After selecting the link, the phone number will appear in the search textbox and the contact will be shown in the search results.

Need a quick way to reach your favorite contacts? Create a speed dial list! It's perfect for those folks you call or transfer to the most.

1. Enable the Quick access shortcut panel: Settings | Layout | Select the Quick Access Shortcuts drop down menu | Select a location for the panel. It may appear as a tab if more than one panel is assigned to the same location.

2. Create Shortcuts: Settings | Quick Access Shortcuts | New | New call user shortcut

3. Add a Name, Description (Optional), and either a phone number or user principal name of an internal user. A phone number should be in this format: [+] [country code] [number including area code]. Example: +15551234567

For Windows:

Settings | Connectors

Landis Contact Center (Preview)

Customers that are utilizing Landis Contact Center queues can enable the connector to allow agents to sign in/out of queues, change their agent status, enable/disable recording and display call pop and wrap up questions.

1. Enable the setting to Use Landis Contact Center Integration

2. If applicable, select the appropriate Landis Contact Center organization from the list | Submit

Agent Status and Queue sign in/out

Queues Panel

Settings | Layout | Enable the Queues panel on the layout

Quick Access Shortcut Button(s)

Settings | Quick Access Shortcuts | New

New set agent status shortcut or New set agent queue shortcut

Recording

Recording can be enabled/disabled by selecting the record button on the live call controls. The capability for an agent to manage call recording is determined by the contact center's call setting policy.

A keyboard shortcut can be configured to enable or disable recording. Settings | Keyboard Shortcuts | Start/Stop Contact Center Recording

The current recording status can be shown on the footer. Right-click the footer to enable Recording Status.

Call Pop

1. Settings | Layout | Enable the Call Pop panel on the layout

Wrap up Questions

1. Settings | Layout | Enable the Wrap Up Questions panel on the layout

See https://support.landis.cloud/support/solutions

Settings policies allow an admin to deploy settings for users. Each policy includes one or multiple settings. The settings in these policies can be applied as default or admin enforced.

Default Settings: Settings that do not have the admin enforced box checked will fall into this category. This option will configure the default settings but will allow users to change the settings.

Admin Enforced Settings: Settings with the admin enforced box checked will configure the settings and these settings will not be editable by users.

Settings will be applied in the following order:

1. Application default settings (No policy applied)

2. Default policy, settings not admin enforced

3. User level policy, settings not admin enforced

4. End user configured settings

5. Default policy, settings admin enforced

6. User level policy, settings admin enforced

Example Scenarios:

Scenario 1: An end user configures a setting (option 4). This will override the setting configured in option 1, 2, and three.

Scenario 2: A setting is configured in a user level policy and is admin enforced (option 6). This will override all other settings configured in option 1, 2, 3, 4, and 5.

Ellipsis menu | Settings Policies

Settings policies will be applied in the following order from general to specific. The more specific policy will be applied to the user.

1. Application defaults (No policy applied)

2. Default policy

3. User level policy

Create a Policy

Settings policies tab | New

Give the policy a name and description (optional).

If the Is Default option is selected, all users will be assigned this policy unless another policy is assigned at the user level. Only one policy can be set as default.

Select the Configure Tab

Configure the appropriate settings. Each setting or group of setting have the option to be Admin Enforced.

Settings with lists, like search sources and contact groups, can be admin enforced at the item level or the entire setting level.

When completed, select the Save policy changes button.

Assign a Policy to a User

Policy User Assignments tab | New

Select a Settings Policy

Search for a user by display name | Select the appropriate user | Save.

By default, all users have access to Landis Attendant console, but this can be restricted in the Azure enterprise application registration

1. Browse to https://portal.azure.com

2. Search for Enterprise applications

3. Search for "Landis Attendant Console"

4. Select “Landis Attendant Console” from the list.

5. Select properties on the left side

6. Enable “Assignment Required”

7. Save

8. Select “Users and Groups” on the left side

9. Add the users that should have access to Landis Attendant console.

Settings | General

General

Notification Settings

Settings | Caller Info

Call pop lookup URL

The call pop lookup URL is queried when there is an incoming call. The webpage will be shown in an Iframe on the call pop panel. The caller display name, caller number, queue name, and/or call ID can be included in the URL by using the supported placeholders. See example URL with placeholders below:

https://apps.powerapps.com/play/b232?callernumber={callernumber}&displayname={displayname}&hidenavbar=true

Open call pop in browser

If selected, the above URL will be shown in a new browser tab instead of the call pop panel.

Adaptive Card

Alternatively, an adaptive card can be displayed in the call pop panel when there is an incoming call. Adaptive cards can be designed and the JSON code copied into the Adaptive Card text field. Place holders that can be used in the call pop URL can also be used in the adaptive card.

Example Adaptive Card

The Call Details panel displays information about the current active call.

For customers and partners already using our product, Attendant Pro for Skype for Business, below is a comparison of the products.

External search can query your custom search API and the response from the API can return contact information that will be shown in the search panel. A simple execution of this can be created by using Microsoft Flow.

External Search will send a HTTP POST to the specified URL. A JSON object with specific properties is sent in the body. The response body JSON array object(s) are expected to have specific property names.

Example HTTP POST Body:

Only populated properties will be sent in the body.

{
  "searchTerm": "John Doe",
  "departments": [
    "Sales"
  ],
  "officeLocations": [
    "New York"
  ],
  "countries": [
    "USA"
  ],
  "jobTitles": [
    "Sales Manager"
  ],
  "postalCodes": [
    "10002"
  ],
  "givenName": [
    "John"
  ],
  "surname": [
    "Doe"
  ],
  "displayNames": [
    "John Doe"
  ],
  "mail": [
    "[email protected]"
  ],
  "userPrincipalName": [
    "[email protected]"
  ],
  "maxContactSearchResults": "20"
}

Example HTTP Response Body:

All properties are optional and the values can be null.

Properties are case sensitive.

Properties that are not expected will be ignored.

Settings | Keyboard Shortcuts

Keyboard shortcuts can be configured to perform call candling actions. The actions are listed along with the shortcut key combination. When using the browser, keyboard shortcuts can only be used when the attendant console is the active window. When using the desktop application,

To clear a key combination, select the X to the right of the Action.

To change or enable a keyboard shortcut, select the name of an action and press the key combination desired. The key combination will appear in the key combination column. If the key combination does not appear, it is not an available key combination.

Other Shortcuts

Settings | Permissions

Optional permissions that can be granted to enable more features.

Mail.ReadBasic

This will enable a voicemail icon on the top bar with unread voicemail count.

Mail.ReadWrite

This will enable the voicemail panel to retrieve voicemails and mark them as read when selected.

Group.Read.All

This will enable the group voicemail panel to retrieve Microsoft 365 group voicemails.

OrgContact.Read.All

This will enable the ability to and/or display .

CallDelegation.ReadWrite

This will enable the ability to initiate calls as a delegate.

What is a Microsoft Teams Attendant Console? A soft client attendant has the following features:

• A client optimized for handling multiple voice calls efficiently and quickly, especially transferring calls

• Common, everyday tasks should be efficient

• Easily search contacts, easy access to a large amount of contacts & quick overview of their status

• Easily see caller context

• Provides ability to tailor receptionist experience, customize to fit needs

A Microsoft Teams attendant console specifically, will additionally:

• Easily enhance Teams calling experience without integration

• Leverage unique Microsoft Teams strengths like presence, chat, bots & other Microsoft 365 components

• Naturally fit into MS Teams endpoint lineup: Client, Phone, Rooms, etc.

Any questions? You can connect with us right now by clicking .

Looking for an easy way to spot those calls that have been on hold forever? We've got you covered with a visual alert!

Open settings | Transfer | Enable Hold Time Alerts

If the hold time matches the warning set time, you'll see a red progress bar pop up on the held call. Once it hits the critical time, you'll notice a flashing red triangle too. If the audible alert is turned on, you'll hear a beep when it reaches the critical time.

Hey, are you a fan of dark mode? We can totally enable that in Landis Attendant Console!

Just go to Settings | General | Theme | Select Dark | Select Apply and Reload. And just like that, you're in dark mode! Enjoy!

Settings | Transfer

Transfer Mode on Answer

When a call is answered the specified transfer mode will automatically be selected. This will enable one click transfer.

Has a caller ever asked for a user to return their call when they are available? We've got just the thing for you!

This feature will allow you to quickly send a prepopulated chat message to another user letting them know that a caller has requested a callback. This message will automatically include the caller name, number, and call date/time. What used to take minutes, now takes a few seconds!

A chat callback reminder can be sent by selecting the chat callback reminder button when there is a current call. This will open a chat with the prepopulated callback message. You can edit the message if necessary and then send the message.

For more details see

Chat consult transfer enables the attendant user to send an adaptive card to an internal user when performing a chat consult transfer. This adaptive card has options the user can select to accept or deny a call transfer. When the transfer recipient selects an option on the adaptive card, the status of the call will update on the calls panel. The transfer can be completed from the status area.

• Deploy Landis Attendant Console bot to users in organization

• Enable option in Landis Attendant Console

USB audio device call control buttons allows the attendant console user to answer, disconnect, mute/unmute, and change volume by using the buttons on the audio device. The button locations may vary by model. Please refer to manufacturer documentation.

Requirements:

• Jabra USB Audio Device (No other brands are supported at this time)

View and subscribe to incidents here: https://status.landis.cloud/

3/17/2023 Title: Direct Routing Environments: Transferring calls or calls on hold may not appear in the handled calls panel.

User Impact: Calls placed on hold or calls in a transferring state may not appear in the handled calls panel. This affects environment utilizing direct routing.

Microsoft has made a change that has negatively affected the application.

RCA: Azure Communication Services made a change that stopped sending an expected property to the application. An update was released that allowed the application to respond correctly to these changes.

Start Time: 3/17/23 at 12:29PM EST

End Time: 3/17/23 at 4:31PM EST

2/7/2023 Title: APAC Region Service Outage

User Impact: Users may not be able to sign into Landis Attendant Console.

Currently there is an APAC region Microsoft Teams/Azure Communication Services outage which is affecting Landis Attendant Console.

Start Time: 2/7/23 at 4:50PM EST

End Time: 2/7/23 at 11:00PM EST

12/9/2022 Title: Service Degradation

User Impact: Some users are not able to sign into Landis Attendant Console. Authenticated users are not affected.

RCA: A secret expired which prevented users from getting an authentication token.

Start Time: 12/9/22 at 4:41PM EST

End Time: 12/9/22 at 4:56PM EST

9/7/2022 Title: Service Outage

User Impact: Users may not be able to sign into Landis Attendant Console.

Azure Communication Services is experiencing some connectivity issues which is affecting Landis Attendant Console.

Start Time: 9/7/22 at 1:20PM EST

End Time: 9/7/22 at 3:55PM EST

8/12/2022 Title: Service Outage

User Impact: Users not able to sign into Landis Attendant Console.

Currently there is an Azure Communication Services outage which is affecting Landis Attendant Console.

Update: 8/12/22 at 10:15PM Microsoft is rolling out a hotfix to resolve the issue. Some locations may see the issue resolved.

Start Time: 8/12/22 at 2:30PM EST

End Time: 8/12/22 at 11:30PM EST

1/22/2022 Title: Service Outage

An Azure service anomaly was reported as affecting customers at 1/22/22 12:55pm EST. On deeper investigation we noticed abnormal Azure service performance.

1/22/2022 2:50pm EST The issue was resolved by migrating to a different Azure service plan.

RCA: We are working with Microsoft Azure to determine why the service level deteriorated. In addition, we will be adding additional health checks to our service.

Outbound Calls

To initiate an outbound call, select a contact in the search or contact group panel. To initiate a PSTN call, enter the number in the search field. A contact with the normalized number will appear in the search panel.

Incoming Calls

Incoming Teams calls will appear at the top of the calls panel. Multiple incoming calls will appear in a list. Each incoming call will show the caller ID with an accept and decline button.

Current Calls

If a call is accepted, the call will appear in the center of the calls panel. The caller ID, status of the call and call timer will be shown along with the call handling options below:

Mute/Unmute

This button will mute or unmute the agent's audio.

Hold

This button will place the call on hold. The call will move to the handled calls area. See

Dial Pad

This button will open the dial pad. This dial pad can be used to send DTMF tones while on a call.

Blind Transfer

This button will place the call in blind transfer mode. This option will transfer the call and if the transfer recipient does not answer, the call will be sent to voicemail or follow forwarding rules.

To perform a blind transfer, select the blind transfer button and select a contact in the search or contact group panel and the call will be transferred.

Transfer to Voicemail

To transfer a call directly to a user's voicemail, select the blind transfer button and select the voicemail option on the transfer destination contact. Transfer to voicemail is only available for internal contacts. Also note that a contact's voicemail cannot be called directly.

Safe Transfer

This button will place the call in safe transfer mode. This option will transfer the call and if the transfer recipient does not answer, the call will be redirected back to the agent on hold.

Note: Safe transfers to a PSTN number will fail because the system is not aware when a third-party voicemail service answers the call.

To perform a safe transfer, select the safe transfer button and select a contact in the search or contact group panel and the call will be transferred.

Consult Transfer

This button will place the call in consult transfer mode. This option will allow the agent to consult with the transfer recipient before transferring the call.

To perform a consult transfer, click the 'Consult Transfer' button and choose the recipient from the search or contact group panel. This action will place the caller on hold and initiate a call to the transfer recipient. When you're ready to complete the transfer, click either the large Transfer button or the Consult Transfer button on the current call. The agent will then be disconnected, and the caller will be transferred to the recipient.

Chat Consult Transfer

This button will place the call in chat consult transfer mode. This option will allow the agent to send an adaptive card to the transfer recipient that will give them the option to accept, reject, or send the call to voicemail.

To perform a chat consult transfer, select the chat consult transfer button and select the transfer recipient contact in the search or contact group panel. This will put the caller on hold and send the transfer recipient an adaptive card. When the transfer recipient selects an option on the adaptive card, the status of the call will update on the calls panel. The transfer can be completed from the status area.

Add Participant

This button will place the call in add participant mode. This option will allow the agent to add a contact to the call creating a conference call.

To add a participant to a call, select the add participant button and select a contact in the search or contact group panel. The contact will then be added to the existing call to form a conference.

Disconnect

This button will disconnect the call.

Handled Calls

Calls that are placed on hold, are in the process of transferring, or have failed to transfer appear in a list on the bottom of the calls panel. Each call will show the caller ID, call timer, and current status. If a transfer mode has been selected for the call, the transfer type icon will appear on the call.

Calls on hold or that have failed to transfer can be retrieved by selecting the answer button. They can also be disconnected by selecting the more button and disconnect.

Calls can be transferred directly while on hold by selecting the more button and selecting a transfer mode. If an incorrect transfer mode has been selected, it can be changed from this menu. After the call has been placed in a transfer mode, select a contact in the search or contact group panel and the call will be transferred.

A call on hold can be transferred to a current call by selecting the more button | Transfer to Current Call.

Settings | Advanced

Logging Level

Logging level determines what level of logs are collected. If enabled, only the previous 15 min of logs are collected and can be exported.

Import/Export Settings

These options allow a user to import and export the current settings applied in attendant console.

Number Normalization Rules

Normalization rules are applied when a user enters a number in the search field. For example, if the user enters 7177330793, a normalization rule can translate the number to +17177330793. Regular expressions are used to match and translate a number.

Custom Settings

Custom settings can be enabled by adding specific JSON objects to this field.

After adding a custom setting, a restart or refresh of the application is required for the custom setting to be applied.

Enable Experimental Features

These features can be enabled by selecting the checkbox beside the experimental feature.

Call Settings

Enable Real-Time Speech to Text will allow closed captions to function on the

Save transcription to Local Call History. See

Enable AI Transfer Advisor ()

Reset Selected Delegator to Myself after 1 Call. See

End of Call Webhook

End of call webhook will send call data in the body of an HTTP POST to a URL. The call data can include transcription, AI prompt responses, participant info and call times.

External Site URL

The external site URL is the website that is shown on the External Site panel. This panel can be enabled in the Layout tab in the settings. This website is required to be iframe compatible.

Settings | Layout

These options allow for creation of custom layouts. Each layout gives you the ability to customize the size, location, and content of each panel.

To add a layout, select New and give the layout a name. There are multiple templates that you can use to get started. Once the preferred template has been selected, what is displayed on each panel can be configured. Each panel on the layout has a number assigned. These panel numbers can be selected for each of the options (Calls, Contact Search, etc.) Once you are satisfied with the layout, select Back to Settings and use the Selected Layout dropdown to select the new layout.

Panel Types

Features can be in of the several states of release as noted below.

This feature is

Settings | AI Prompts

AI Prompts can be created to perform an action using AI on the transcription of the call. These actions can be triggered in multiple ways:

1. Triggered manually by pressing the Generate Prompt button on the AI Prompts tab on the Call Details panel. When using this method, the response will be shown on the same panel. The response can also be shown in the call history panel if the setting Save Response to Local Call History is enabled.

2. Triggered on chat callback reminder, email callback reminder, or chat consult transfer creation. When using this method, the response will be displayed in the consult transfer chat or callback reminder. The response can also be shown in the call history panel if the setting Save Response to Local Call History is enabled.

3. Triggered automatically at end of call. When using this method, we recommend enabling the setting Save Response to Local Call History. The response will then be shown in the call history panel.

4. Triggered manually by pressing a keyboard shortcut. When using this method, the response can be shown on the Call Details panel or the call history panel (if the setting Save Response to Local Call History is enabled).

Landis Attendant Console

Delegated:

offline_access: Maintain access to data you have given it access to

Get information about the logged in user.

Contacts.Read.Shared: Read user and shared contacts

Get shared Exchange contacts.

User.Read: Sign in and read user profile

Get Azure AD User info, such as name, email, phone, department, photo, manager, direct reports.

User.Read.All: Read all users' full profiles

Get Azure AD User info such as name, email, phone, department, photo, manager, direct reports.

Calendars.Read: Read user calendars

Get schedule (calendar) for Azure AD users.

Contacts.Read: Read user contacts

Get Exchange contacts.

openId: View user's email address

Required for sign in

email: View User's email address

Required for sign in

profile: View user's basic profile

Required for sign in

GroupMember.Read.All: Read group memberships

Get members in a Teams team for contact groups.

Presence.Read.All: Read presence information of all users in your organization

Get presence for Azure AD users.

ChatMessage.Send: Send user chat messages

Send a chat or chat callback remind to another user.

Chat.Create: Create chats

Create a chat in order to send a chat or chat callback remind to another user.

User.ReadBasic.All: Read all users' basic profiles

Get Azure AD User info, such as name, email, phone, department, photo, manager, direct reports.

Presence.ReadWrite: Read and write your presence information

Get and change user defined Teams presence.

People.Read: Retrieve people who are most relevant to a user

First run populate favorites contact group

Mail.ReadBasic: Read user basic mail (Optional)

Get the count of unread voicemails.

Mail.ReadWrite: Read and write access to your mail (Optional)

Get voicemail details and mark voicemails as read.

OrgContacts.Read.All: Read organizational contacts (Optional)

Search global Exchange contacts and/or display global Exchange Contact groups.

CallDelegation.ReadWrite: Read and write delegation settings (Optional)

Change call delegate setting.

Landis Attendant Console - API

Delegated:

Teams.ManageCalls: Manage calls in Teams

Ability to answer/transfer calls etc.

Teams.ManageChats: Create, read, update, and delete one to one or group chat threads

Manage chat threads for some call scenarios.

User.Read: Sign in and read user profile

Get Azure AD User info, such as name, email, phone, department, photo, manager, direct reports.

Settings | Search

Configure Search Sources

The default search source is Entra ID Users.

Search Source Options:

There can be multiple search sources of the same type with different configurations. Each search source will appear as another tab in the search panel.

To rearrange the display order of the search tabs on the contact search panel, select a search source from the list and use the up or down arrow to adjust its position.

Search Source Configuration Details:

Search Pre-filter

Search pre-filters will always filter the search results by the values in these fields.

Configure Filters Item Lists

The custom names added to these fields will be listed as persistent filter options in the advanced search panel. Multiple filter options can be added to each field. Each option must be separated by a semicolon. Example:

These options will appear in the Advanced search filter:

Settings | Quick Access Shortcuts

Quick Access Shortcuts are customizable buttons designed to streamline frequent tasks

These buttons are displayed on the Quick Access Shortcuts panel. See Layout

To rearrange the display order of the buttons on the Quick Access Shortcuts panel, select a shortcut from the list and use the up or down arrow to adjust its position.

Call user shortcut

This shortcut will start a new call to a user/phone number, or a live call can be transferred to the user/number. You can add multiple call user shortcuts to create a speed dial list of internal and external contacts.

New | New call user shortcut

Once the shortcut has been added, it will appear as a clickable button on the quick access shortcut panel.

Open webpage shortcut

This option will open the specified webpage in the browser.

New | New open webpage shortcut

Once the shortcut has been added, it will appear as a clickable button on the quick access shortcut panel.

Execute HTTP request shortcut

This option will execute the specified HTTP method to the specified URI. The Headers and Body can also be specified.

New | New execute HTTP request shortcut

Once the shortcut has been added, it will appear as a clickable button on the quick access shortcut panel.

Set audio device shortcut

This option will set the active audio device used in Landis Attendant Console.

New | New set audio devices shortcut

Once the shortcut has been added, it will appear as a clickable button on the quick access shortcut panel.

Set (Teams)Presence Shortcut

This option will change the signed in user's Teams presence

New | New set presence shortcut

Once the shortcut has been added, it will appear as a clickable button on the quick access shortcut panel.

Set Call on Behalf of (delegate) Shortcut

This option will change the current call as delegate setting.

New | New set call on behalf of shortcut

Once the shortcut has been added, it will appear as a clickable button on the quick access shortcut panel.

Set user status message shortcut

This option will change the signed in user's Teams status message.

New | New set user status message shortcut

Once the shortcut has been added, it will appear as a clickable button on the quick access shortcut panel.

Set Layout Shortcut

This option will change the current layout

New | New set layout shortcut

Once the shortcut has been added, it will appear as a clickable button on the quick access shortcut panel.

Settings | Contacts

Contact Groups

The default contact group is a list of Entra ID Users that are relevant to the user.

Each contact group can be either a dynamic group based on search terms, or users in a Teams team.

To rearrange the display order of the contact group tabs on the contact groups panel, select a shortcut from the list and use the up or down arrow to adjust its position.

Contact Group Types

Contact Groups Configuration Details

Default Selected Contact Group

This setting will configure the group that will automatically be selected when Attendant Console is loaded.

Display Teams Contact Categories as Contact Groups

This setting will enable or disable Teams Contact Categories displayed as groups on the contact groups panel.

Teams Contact Categories are created and edited in the Teams People app. To create categories in the People app, see:

Contact Endpoint Order

This is the priority of contact methods evaluated when using the "CallDefault" button or double clicking a contact card. For example, if the first contact method listed is Teams, the Attendant Console will initiate a Teams call. If the user is not enabled for Teams, it will try the second contact method on the list and so on.

Customized Contact Layout Buttons

This setting will configure the buttons and order of buttons that are shown on contacts.

Customize Contact Layout Text

This setting will configure the text that is shown on contacts. There can be up to three lines of text on each contact. The text that is displayed on each line is configured by entering plain text and/or placeholders for the desired fields. A placeholder can be inserted by selecting a placeholder from the dropdown to the right of the field. The cursor position is saved and used for the insert.

Smart Separators and Labels

Smart separators and labels allow text to only show when needed.

• Smart separators are anything put inside curly braces that is not a recognized placeholder. Smart separators have the ability to intelligently be hidden when the placeholder to its left or right evaluates to an empty string. This only applies when the smart separator is directly against another curly braced item such as a placeholder.

• Labels are text put inside <> which is nested inside a curly braced field. In this case, the label will only show when the field accompanying it evaluates to text rather than an empty string.

• Plain text outside of curly braces will be displayed all the time.

Note: Multiple spaces will be ignored and treated as a single space

Example:

In the example above, the "Dept: " label will only show if the department field is populated for the contact. The smart separator " - " will only show if the contact has both a department and a job title. The label "Job Title: " will only show if the job title field is populated for the contact.

Notes

Allow Saving Contact Notes

This setting is enabled by default. Disabling this setting will not allow users to save contact notes in the contact card panel or call details panel.

Contact Note Group Key

Contact and caller notes can be shared between multiple users by generating a group of characters (key) and entering the same characters in the Contact Note Group Key field for each user.

Show Notes Search Results Tab

If enabled, notes can be searched by entering a search term in the search field at the top center of Landis Attendant Console. The search results will be shown as on the Contact Notes tab in the contact search panel.

A description of new user features in Landis Attendant Console for Microsoft Teams. For the complete list of updates, see Release Notes You can connect with us right now by clicking Talk to Sales.

Sign up for Attendant Console update emails here: https://landistechnologies.com/newsletter/

November 18, 2025

New Features & Improvements

Sync With Contacts from Teams

Teams contacts and categories now sync directly into Attendant Console, pulled from the Teams People app.

Serve Multilingual Callers

Live speech-to-text now works in multiple languages, with the ability to switch automatically per call. Whether you’re supporting international students, global business contacts, or diverse community members, every conversation gets transcribed for sentiment analysis, quality assurance, and AI applications.

Monitor Shared Voicemails From Your Workspace

Group voicemails from M365 now appear directly in Attendant Console. Reception staff can monitor departmental mailboxes and team inboxes without switching applications.

Switch Layouts Instantly with Your Workload

New Quick Access Shortcuts let receptionists toggle between custom layouts with one keyboard sequence. Set up a streamlined view for handling incoming calls during rush periods, then switch to an expanded layout with more detail panels during wrap-up time.

Search Anyone Immediately

People Search (which was previously behind a feature flag) searches across Active Directory, personal Exchange contacts, global Exchange contacts, and even people you’ve chatted or emailed with and it’s now GA.

Check Availability Before Transferring Calls

A new calendar button provides one-click access to any contact’s schedule directly from the contact layout. Reception staff can verify availability before transferring which provides various benefits such as fewer dropped transfers and better first-call resolution.

If you would like to read the full list of improvements and updates, read the here.

September 16, 2025

New Features & Improvements

Better Call Transcripts with Speaker Identification

In call transcripts, you’ll now see a star (*) next to anything the Attendant Console user said. This makes it much easier to follow conversations and understand who said what, especially when used with AI to analyze calls.

Make Calls Using Your Queue Number (Preview)

You can now make outbound calls using your queue’s phone number instead of your personal Teams number. This keeps your personal contact information private and maintains a professional appearance for all business calls.

Visual Confirmations for Various Actions

When performing various Attendant Console actions, you’ll see a small notification at the bottom of your screen confirming the action was completed. No more wondering if your changes went through, or unknowingly making an incorrect change.

The following actions will show an alert:

• A user is added to a group

• A user is removed from a group

• An AI prompt response is copied

• Any info on the contact details panel is copied (email, department, etc.)

Return Calls Directly from Voicemail

Listening to a voicemail and need to call back? Just click the call button next to each voicemail message instead of writing down numbers or searching for contacts.

Improved Keyboard Navigation

We’ve made the console more accessible by improving keyboard navigation. Blind or visually impaired users, or anyone who relies on the tab key to move around the screen will find it much easier to get where they need to go.

More Detailed Call History

Your call history now displays the exact time each call took place, not just the date.

Smart Call Transfer Summaries

When transferring a call, the person receiving it gets an AI-generated summary of what was discussed. Callers won’t have to repeat their story, and agents can jump right into solving their problem.

Automatic Transfer Suggestions ()

When either the caller or the Attendant Console user mentions a name during a call in the context of speaking with them, contact cards for people with that name automatically appear.

For example, a caller mentions “I think I spoke with someone there name Adele” – Adele’s contact information pops up, ready for an instant transfer.

Since this is a private preview feature, and not turned on by default, please if you are interested in using it.

Contact Notes Search

In the case that you can’t remember who you talked to about a specific topic, you can now search through your contact notes to find the right person and conversation.

Feature Discovery Menu

New users of Landis Attendant Console will benefit from the feature highlights menu, which helps you discover and learn about important capabilities you might not know about.

Better Contact Center Integration

For companies using both Landis Attendant Console and Landis Contact Center, we’ve added quick shortcuts to:

• Change your agent status

• Sign in or out of specific queues

• Sign in or out of all queues at once

• Turn call recording on or off

You can also see your call recording status right in the footer, so you always know if recording is active.

If you would like to read the full list of improvements and updates, read the here.

July 16, 2025

New Features & Improvements

Quickly Set Custom Teams Status Messages

Working from home? Between meetings? You can now update your Microsoft Teams status message directly from Attendant Console using custom shortcuts.

Record Calls Without Switching Apps

If you use both and Attendant Console, becomes more accessible. When your policy allows, you can start and stop recordings directly from the Attendant Console interface.

No longer is it necessary to jump between applications or purchase separate recording licenses.

Customize Your Context Menu

Visibility settings for the recently added “transfer to current call” button let you hide the option if you don’t frequently use it.

Deeper Insights from Pre-Call Data

Call pop information gets an upgrade with adaptive cards. As a call comes in, you can now display and interact with data-rich, customizable cards.

Examples might be customer history, account status, previous interactions, or other info that might help you provide better service when you answer.

Make Post-Call Data Work Harder for You

A new webhook allows you to send useful call information such as transcripts, caller details, or AI responses to your designated endpoint when calls finish.

This gives options for deeper analysis, contact management integration, and custom reporting.

Design Your Perfect Workspace

The layout system gives you more control over how your workspace looks and functions. You can now create and save multiple custom layouts for different situations. For example, one for active calling, another for after-hours, or other specific configurations for different team members.

Follow Up Instantly from a Previous Call

Instead of searching for contact information or manually dialing numbers, you can call back directly from your history with a single click.

If you would like to read the full list of improvements and updates, read the here.

May 20, 2025

New Features & Improvements

Better Contact Center Integration

The connection between Landis Attendant Console and Landis Contact Center just got better! Here’s what’s new.

Simplified Sign-In Experience

We’ve streamlined the sign-in process with a simple checkbox in Settings > Connectors. Once you check the box, select your tenant (if you have multiple), and you’re connected. You no longer need to sign in a second time to use this integration.

Call Pop for Queue Calls

Call pop functionality configured in Landis Contact Center now also works in Attendant Console. When a call comes in through a Contact Center queue, the call pop will display in Attendant Console automatically based on your Contact Center settings. No additional configuration is needed in Attendant Console.

Wrap-Up Questions Panel

We’ve added a dedicated panel for wrap-up questions in the layout options. When a call from a queue ends, the wrap-up questions appear just like they would in the Contact Center agent panel, complete with a countdown timer.

New Delegate Scenarios

Now you can make calls on behalf of others with the delegate features:

Call on Behalf of Others

With the new optional CallDelegation.ReadWrite permission, you can now place outbound calls on behalf of someone who has set you as their delegate. A dropdown will appear under your profile photo where you can select the party for whom you want to make calls.

Quick Access Shortcuts for Delegates

We’ve added the ability to create Quick Access Shortcuts to switch who you’re placing outbound calls on behalf of.

More Calendar and Contact Details

The calendar on contact details now shows five business days instead of three.

Flexible Admin Enforcement for Settings

Administrators now have more control with item-level enforcement for list-type settings. Instead of enforcing an entire list of settings, admins can now choose specific items within a list to enforce while allowing users to modify other items or add their own. This works for:

• Search sources

• Contact groups

• Keyboard shortcuts

• Quick access shortcuts

AI Prompts with Adaptive Cards

Now you can add richer, more interactive experiences to your AI prompts with adaptive cards. When you include a valid adaptive card template in your prompt settings, and the AI model returns a valid JSON object, we’ll populate the adaptive card with the data and display the result.

This opens up the possibility to create custom interfaces for AI responses, such as parts lookup, inventory details, or customer information cards.

Official Support for Transfer to Voicemail

We’ve added official support for transferring calls directly to voicemail, removing the experimental checkbox that was previously required. This feature uses Microsoft’s official APIs for a more reliable experience.

Additionally, we’ve added a new checkbox for “transfer to voicemail” on call user Quick Access Shortcuts, making it even easier to send calls directly to voicemail.

Added Footer Information

The footer has been redesigned to show more useful information at a glance.

You can customize which items appear and drag and drop them to your preferred order.

• Transfer type and mode

• Audio devices in use

• User status and presence

• Selected delegator (who you’re making calls as)

People Search Endpoint (Preview)

We’ve added Microsoft’s search endpoint capability under private preview as this is still in testing. This allows for fuzzy search (handling misspellings or partial matches) of contacts across multiple sources:

• Active Directory users

• Exchange contacts

• Global Exchange contacts

• “Implicit” contacts (people you’ve interacted with)

If you would like to read the full list of improvements and updates, read the here.

March 4, 2025

New Features & Improvements

Call History Panel

A new call history panel allows users to quickly review past interactions, making it easier to track important calls.

Contact notes and call transcriptions now appear directly in the call history. This history is stored locally in the browser, which means that only calls made or received from that device appear here.

Automatic AI Prompt Triggers

New triggers now allow automatic running of AI prompts. These can be set to run at the end of a call or with a custom keyboard shortcut.

These responses can be saved in the local call history (mentioned earlier). Prompts that are currently in use, (e.g., in callback reminders) cannot be deleted.

In the unlikely case of using Azure OpenAI too heavily, a warning will be displayed to keep use of the AI from getting throttled.

Queues Panel Update

Agent status changes from Contact Center are now automatically saved instead of manually refreshed.

The time that an agent has been in the current status is also displayed.

Simpler Consult Transfer

A new “Transfer” button to complete a consult transfer now makes it more intuitive. Before, users had to click the consult transfer button twice: once to consult the agent possibly taking the call, and a second time to connect the caller to that agent. Now, if you wish to use the new function, a “Transfer” button finishes the transfer with one click.

Settings Policies Protection

To prevent accidentally deleting policies, managers are now asked to confirm whether or not they would like to proceed with the deletion.

Performance Improvements

• Fixed PSTN Call Issues: Users can now add a PSTN participant to an existing PSTN call.

• Improved Audio Alerts: Ring sounds now play on the selected audio device instead of the Windows default.

• Miscellaneous UI improvements.

If you would like to read the full list of improvements and updates, read the here.

January 7, 2025

New Features and Improvements

New AI Features:

We’ve added a customizable AI Prompts feature you can start using today! These prompts are applied to live call transcripts and are great for:

• Call summaries: Provide concise recaps for callback reminders and chat consult transfers.

• Action lists: Automatically identify tasks, names, or part numbers from conversations.

• Coaching hints: Check if agents are following guidelines during calls.

• And more! There are as many use cases as you create prompts for.

Here's how it works:

(Note: Real-Time Speech to Text must be enabled to use this feature.)

• Create your AI prompt in Settings. This prompt and the live call transcript will be sent to the AI provider.

There are 2 ways that Ai prompts can currently be used:

1. AI Prompts for Callback Reminders and chat consult transfers: Automatically add helpful details, like the call summary, to callback reminders or chat transfers—providing context without extra work for the agent. Here's an example of an AI prompt adding a summary to a chat callback reminder.

(You can customize the text of the callback request in Settings > Transfer under the Call Back Messages section. Use the Add button at the end of the field to insert your AI prompts and other variables into your message template.)

2. AI prompts in Call Details can be run on demand. The generated result can be copied to your clipboard with one click to make it easy to use elsewhere. See the for some examples.

Agent Experience Improvements:

• Added Help, What's New, and Feedback options to the title bar context menu.

• Hold Time Alerts: Set custom warning and critical time thresholds for calls. Optionally you can receive audible alerts when critical time is reached, ensuring agents leave no calls unattended.

• Failed Transfer Alerts: Configure warning and critical time settings for failed transfers. Optional audible alerts, triggered alongside visual cues, help prevent important calls from being dropped.

Desktop App Improvements:

• Option to open tel: links by default: When set as the default, phone number links will open Attendant Console and search the phone number, making it easy to start outbound calls within the app.

• Persistent Window Settings: The application now remembers its window size and position when closing and restores these settings when relaunched.

Check out our for more details and the full list of features and fixes.

October 14, 2024

New Features and Improvements

New Notes Features:

• Shared Notes: You can now easily sync and share notes with other users by using a shared key.

• Display notes on contact: Notes can now be added directly to the contact layout, allowing agents to view important information without needing to click into each contact. See the example layout below:

Landis Contact Center Integration (Preview):

• Sign in or out of Landis Contact Center queues without leaving Attendant Console! You can also update your status from the same panel.

• Manage the connection to your Contact Center organization in Settings > Connectors.

UI Improvements:

• Add and Remove a Contact from Groups using the right-click menu on the Contact. This works for all types of contacts, including Exchange and Global Exchange.

• Create a New Contact Group directly from the "Add to Contact Group" menu—no need to go to settings to set up a group.

• Custom Teams Status Messages: Users can now set or edit their status messages, which automatically sync with the Teams app—no need to open the Teams app separately to update your status!

• New Setting: You now have the option to automatically clear the search box after a call is successfully transferred.

• Call Details Panel: This new panel displays details about the current call. It currently includes two tabs:

  • Caller Details: Shows caller information and the contact's notes field.

  • Real-Time Speech-to-Text: Displays live captions, which allow for advanced AI interactions.

New Call Handling Feature:

• Transfer holding call to current call. This enables agents to merge calls and automatically disconnecting themselves.

  • Example use case: An agent calls someone on behalf of their manager. Once the recipient picks up, the agent places the call on hold, calls the manager, and then transfers the held call to the current call, disconnecting automatically.

Accessibility Improvement:

• Screen readers now read all three lines of contact text, enabling agents using screen readers to hear notes or secondary details, along with the contact name, when reviewing contact lists.

Check out our for more details and the full list of features and fixes.

A technical description of new features in Landis Attendant Console for Microsoft Teams. You can connect with us right now by clicking Talk to Sales.

November 18, 2025

Features & Enhancements

• Show Teams People app categories as contact groups. See

• Closed Captions supports multiple languages. See

• New panel: Microsoft 365 Group Voicemail (Requires additional app permission) See

• New quick access shortcut: Change layout. See

Fixes

• Settings UI improvements

• Transfer to Voicemail: Automatically switch to blind transfer when transferring to voicemail.

• Add missing language translations

• Fix issue with duplicate text when using the transcription copy button.

Desktop application Features & Enhancements

• The start chat button will now work correctly in the desktop app when set as the default Windows application to handle SIP links.

September 16 2025

Features & Enhancements

• : A star (*) indicates transcript from attendant console user.

• Ability to initiate outbound calls on behalf of a Teams queue.(Preview) .

• New toast notification shown on bottom center to indicate an action (e.g. Quick Access Shortcut presence change) has occurred

• : Users can now return calls using the 'call' indicator on each voicemail item.

Fixes

• Fix issue in Advanced Settings, if End of Call Webhook is not enabled, the related settings are disabled.

• Translate drop down options on the quick access shortcut for setting a call delegator.

• Misc UI improvements

• Fix chat consult transfer to voicemail option.

Desktop application Features & Enhancements

• Call Toast now displays a visual loading indicator when a hotkey is used to Answer or Reject an incoming call.

July 16 2025

Features & Enhancements

• Improve and support multiple custom layouts

• : Ability to use an adaptive card

• ()

Fixes

• Fix missing translations

• Miscellaneous UI fixes

• Filters now work with new people search ()

• Remove the ability to delete list setting even if it was admin enforced

Desktop application Features & Enhancements

• Fix authentication issue when in some scenarios multiple browser tabs were opened

• Use static port when possible, during authentication process

• Improved call toast UI.

May 20, 2025

Breaking Change: Landis Contact Center integration (Preview):

The Landis Contact Center integration (Preview) will be updated to use single sign on for an improved sign in experience. Because of this change, the integration will be disabled by default for all users. To re-enable, select Settings | Connectors | Enable Landis Contact Center Integration | select Landis Contact Center organization (if applicable).

Features & Enhancements

• (Preview)

  • Call Pop

  • Wrap-up Questions Panel

  • Better sign in experience.

Fixes

• When Add Participant action is initiated on a holding call, the call will now resume and add participant

• Fix Call history displaying conference calls incorrectly

• Fix issue where failed calls generate blank call history

• Fix favorites groups no longer created for new users

Desktop application Features & Enhancements

• Update electron version, which uses newer version of chromium

March 4, 2025

Features & Enhancements

• Local Call History (Preview)

• AI Features

  • New Triggers

    • End of call: trigger AI request at the end of the call

Fixes

• Fix issue where another PSTN participant could not be added to an existing PSTN call.

• Audible alerts now plays over selected device instead of Windows default.

• Fix issue were in some cases editing the chat callback reminder was disabled.

• Fix issue where in some cases caller name would change to callee name.

Desktop application Features & Enhancements

• Fix issue where in some cases the click to dial (tel:) link was not properly decoded.

January 7, 2025

Features & Enhancements

• Landis Attendant Console Bot application added to Teams app store.

• Hold Time Alerts

  • Configurable warning and critical time.

  • Audible alert when critical time is reached.

Fixes

• When using keyboard shortcuts to decline, hold, or resume a call, progress indicators will appear to signify action.

• If a blank normalization rule is created in settings policies, it will be filtered out on save.

• When user submits or deletes a status message, the UI should now update immediately.

• Fix status message and out of office message not updating on the contacts in list.

Desktop application Features & Enhancements

• Handle tel: and sip: links from desktop app.

• Save the window position and location when closing the application. These settings will be retained when relaunching the application.

• Fix issue with files created in temp directory.

October 14, 2024

Features & Enhancements

• Ability to set my Teams status message

• Transfer holding call to current call

• Contact Groups

  • Create new contact group from "Add to Contact Group" menu on a contact

Fixes

• Add name of user who started the recording to recording announcement

• Improve enabled/disabled states on contact list item, context menu and buttons

• Remove experimental feature "enable experimental music on hold" setting.

• Fix Issue with layout page scrolling causing hidden items

Desktop application Features & Enhancements

• Fix issue that was in some cases preventing the desktop app from signing in.

May 16, 2024

Features & Enhancements

• • Czech

  • Danish

  • Dutch

Fixes

• fix some missing translations.

• Fix custom layout text box not showing depending on selection.

• Fix settings policy user assignments still showing after deleting a settings policy.

• Fix music on hold continuing to play with add participant if participant rejects invitation and experimental feature music on hold is enabled.

Desktop application Features & Enhancements

• Ability to when there is an incoming call.

March 22, 2024

Fixes

• Fix contact groups randomly not appearing when starting application.

March 21, 2024

Fixes

• Fix chat consult transfer adaptive cards not displaying on Teams mobile.

February 20, 2024

Fixes

• Fix consult transfer failure when compliance recording is enabled.

January 17, 2024

Features & Enhancements

• Global Exchange Contacts. (Also known as mail contacts or active directory contacts) Requires optional permission.

  • Search Global Exchange Contacts.

  • Add Global Exchange Contacts to groups.

Fixes

• Freezing issue when loading profile photos in some scenarios.

• Fix issue where in some scenarios pressing enter key twice after entering a search query would not select the first search result.

• Fix issue where in some scenarios a holding call in consult transfer mode could not be retrieved.

Desktop application Features & Enhancements

• Full notification suppression support for New Teams client. Custom setting no longer required.

December 26, 2023

Fixes

• Add support for / hotkey on non-English keyboards.

September 11, 2023

Features & Enhancements

• Chat Consult Transfer Improvements Enable Chat Consult Transfer. See

• Reverse Number Lookup for AAD users

• Static Webpage Panel. See

• Personal Contact Notes. See

Fixes

• Fix silence incoming ring setting also suppressing outbound ring sound

• Fix unexpected behavior when removing from contact groups

• Improve logging

• Safe transfer to PSTN will fall back to blind transfer instead of failing.

Desktop Application Fixes

• Fix zooming error

• Fix PowerApps authentication issue in call pop.

June 16, 2023

Features & Enhancements

• (Experimental Feature)

Fixes

• Call Contact quick access shortcut button will now initiate a call to a UPN that contains numbers.

• Execute HTTP Request quick access shortcut headers can be added and removed.

• Remove the word "at" in the placeholder {callernumber} in callback message.

• Transfer to direct to voicemail will no longer post an error message if chat consult transfer bot has been deployed.

May 25, 2023

Features & Enhancements

• Chat consult transfer "sent to voicemail" option

• Filter by company name in search sources and contact groups

• Filter out disabled accounts in Active Directory search. Enabled by default.

• Cursor moves to search field after selecting a transfer mode.

Fixes

• Call back messages are now imported correctly when using the import settings from a file option

• Add logging to desktop toast notification

May 11, 2023

Fixes

• Contact group does not load when user or user(s) have been removed from cache.

March 17, 2023

Fixes

• Fix: Calls not appearing in the handled calls panel

February 15, 2023

Desktop Application Features & Enhancements

• The sign in button will now open a browser where the user will be prompted to complete the sign in process for the desktop application

Desktop Application Fixes

• Improve Teams notification suppression

• Improve call details on desktop notification

February 10, 2023

Features & Enhancements

• Show phone icon when contact is a PSTN contact type.

Fixes

• Fix: VM panel now shows profile photo and presence for AD users

• Fix: VM icon displays correctly in light and dark mode

• Fix: Call pop info for PSTN calls

December 22, 2022

Features & Enhancements

• Additional caller information shown for the following scenarios:

  • Transferred by

  • Forwarded by

  • Call for

Fixes

• Misc call pop fixes

• When user is in DND, calls are now suppressed

• Misc caller information fixes

October 14, 2022

Features & Enhancements

• True Consult Transfer

• Show caller info for incoming queue calls (conference mode only)

• Show trial/license info in About page

Fixes

• Microsoft bug where selected audio device was not being used

• Improvements to normalization rules

  • No longer add default normalization rules for new tenants

August 29, 2022

Features & Enhancements

• Support for ordering contact groups, search tabs, QAS shortcuts & number normalization rules.

• Show contact photo on incoming call, current call, call on hold (inbound calls atm)

• Contact groups ability to remove contacts from saved groups or UPN groups

• Contact details area improvements, (improve layout spacing & flow/vertical/horizontal) clickable links, copy button, larger photo, etc.

Fixes

• If a number normalization rule has a blank expression its now disregarded

• Fix inability to type forward slash into settings window input box

• Shares same manager now does not show self

• Call hold time incorrect when disconnecting call with multiple calls on hold

Desktop Application

• Improve desktop app memory usage

• Better facilitate Teams call toast suppression

• Toast alert window now zooms with rest of app

August 8, 2022

Fixes

• Sometimes shows "already answering a call" notification when it shouldn't

• New Teams.ManageChats permission to manage chats in Microsoft Teams: Used for managing chat threads required for some call scenarios

June 24,2022

Desktop Application Features & Enhancements

• Show desktop app version in About and suggest update if needed.

Desktop Application Fixes

• Fixed when closing the app from the task bar, an unexpected error occurred

• Fixed teams suppression enabled when user was not signed into application

• Fixed Teams toast suppression not working in some scenarios.

June 23, 2022

Features & Enhancements

• Adds Shares Same Manager to the Organization panel in Contact Details

Fixes

• Fixed outbound PSTN call failure in environments with direct routing and media bypass

• Fixed failure when adding PSTN participant to a Teams P2P call

May 27, 2022

Features & Enhancements

• Chat Consult Transfer BOT (Preview)

  • Transfer type that sends an adaptive card to a Teams user with an choice to Accept or Reject the call. if Accepted the call will automatically transfer to the user with no receptionist action required.

  • Note: Requires Teams App that may be delivered after release date.

April 6, 2022

Features & Enhancements

• People.Read & Presence.ReadWrite permissions are now mandatory to use Attendant Console

• Visual Voicemail panel to show a list of voicemails

  • If voicemail is from an AD user, the profile photo, presence & information will display

Fixes

• Presence.ReadWrite and People.Read are now required scopes

• Improve settings window width to accommodate smaller screens

• fixed some translations

March 3, 2022

Features & Enhancements

• Themes now using to match Microsoft Teams

• Contact presence now has an icon for at-a-glance indication of "In a Call" (versus "Busy")

• User presence allows custom duration when setting presence

• New "person" component brings improved contact presentation

Fixes

• Fixes bug that caused an existing call in consult transfer mode to be joined to another incoming call when answered.

• Fixes bug where ringer didn't work if Calls panel was not selected (in a panel with multiple tabs)

• Fixes bug where schedule in "Contact Details" did not show in some cases.

• Fixes bug where new external contact search source does not appear until UI is refreshed.

January 28, 2022

Fixes

• When a user imports settings, they will be available where ever this user runs Attendant Console

• Improve logic to determine if user is a resource account (aka Auto Attendant, Queue or other voice application)