The Call Details panel can be enabled under
The Call Details panel displays information about the current active call.
Caller information will appear at the top of this panel.
Notes can be searched! To enable:
Notes about a contact or caller can be added for future reference. By default, these notes are personal, but they also can be shared with multiple users.
Notes can be viewed or edited here or on the contact card panel.
To configure notes, see Notes
The transcription of the current call will be displayed in this area in real time. By default, the Spoken Language setting will match the default language of the application. This setting can be changed anytime mid call and will apply from that point forward.
The text can be coped to the clipboard by selecting the clipboard button.
AI prompts that have been enabled to be displayed on Call Details panel will appear on this tab. The display name of each prompt will be displayed along with a Generate Prompt button. During an active call, you can select the Generate Prompt button to receive the AI response below. The response text can by copied by selecting the clipboard button. For more information, see
Real-time speech to text is required to be enabled for closed captions to function. Settings | Advanced | Call Settings | Enable Real-Time Speech to Text
Real-time speech to text is required to be enabled for AI Prompts to function. Settings | Advanced | Call Settings | Enable Real-Time Speech to Text