Contacts
Settings | Contacts
Active directory users can be added to contact groups. A contact group can be either a dynamic group based on search terms, or users in a Teams team.
Column | Description |
|---|---|
Display Name | Name of contact group |
Departments | Filter by Azure AD user departments. |
Countries | Filter by Azure AD user countries. |
Postal Codes | Filter by Azure AD user postal codes. |
Job Titles | Filter by Azure AD user job titles. |
Given Names | Filter by Azure AD user given names. |
Surnames | Filter by Azure AD user surnames. |
Display Names | Filter by Azure AD user display names. |
Emails | Filter by Azure AD user emails. |
User Principle Names | Filter by Azure AD user principle names. |
Multiple search terms can be entered in each field separated by a semicolon. For example: Sales;Information technology;Human resources
Column | Description |
|---|---|
Display Name | Name of contact group |
Select a Teams team | The members of the Teams team will appear in the contact group. |
This setting will configure the group that will automatically be selected when Attendant Console is loaded.
This is the priority of contact methods evaluated when using the "CallDefault" button or double clicking a contact card. For example, if the first contact method listed is Teams, the Attendant Console will initiate a Teams call. If the user is not enabled for Teams, it will try the second contact method on the list and so on.
Voicemail is not currently supported, but is a future option.
This setting will configure the buttons and order of buttons that are shown on contacts.
This setting will configure the text that is shown on contacts. There can be up to three lines of text on each contact. The text that is displayed on each line is configured by entering plain text and/or placeholders for the desired fields. A placeholder can be inserted by selecting a placeholder from the dropdown to the right of the field. The cursor position is saved and used for the insert.
Smart separators and labels allow text to only show show when needed.
- Smart separators are anything put inside curly braces that is not a recognized placeholder. Smart separators have the ability to intelligently be hidden when the placeholder to its left or right evaluates to an empty string. This only applies when the smart separator is directly against another curly braced item such as a placeholder.
- Labels are text put inside <> which is nested inside a curly braced field. In this case, the label will only show when the field accompanying it evaluates to text rather than an empty string.
- Plain text outside of curly braces will be displayed all the time.
Note: Multiple spaces will be ignored and treated as a single space
{<Dept: >Department}{ - }{<Job Title: >JobTitle}
In the example above, the "Dept: " label will only show if the department field is populated for the contact. The smart separator " - " will only show if the contact has both a department and a job title. The label "Job Title: " will only show if the job title field is populated for the contact.
Last modified 6mo ago