Contacts

Settings | Contacts

Contact Groups

Active directory users can be added to contact groups. A contact group can be either a dynamic group based on search terms, or users in a Teams team.

New Search Group

Column
Description
Display Name
Name of contact group
Max Contact Search Results
Max amount of contacts that will be displayed in the contact group.
Departments
Filter by Azure AD user departments.
Countries
Filter by Azure AD user countries.
Postal Codes
Filter by Azure AD user postal codes.
Job Titles
Filter by Azure AD user job titles.
Given Names
Filter by Azure AD user given names.
Surnames
Filter by Azure AD user surnames.
Display Names
Filter by Azure AD user display names.
Emails
Filter by Azure AD user emails.
User Principle Names
Filter by Azure AD user principle names.
Multiple search terms can be entered in each field separated by a semicolon. For example: Sales;Information technology;Human resources

New Teams Team Group

Column
Description
Display Name
Name of contact group
Select a Teams team
The members of the Teams team will appear in the contact group.

Default Selected Contact Group

This setting will configure the group that will automatically be selected when Attendant Console is loaded.

Contact Endpoint Order

This is the priority of contact methods evaluated when using the "CallDefault" button or double clicking a contact card. For example, if the first contact method listed is Teams, the Attendant Console will initiate a Teams call. If the user is not enabled for Teams, it will try the second contact method on the list and so on.

Customized Contact Layout Buttons

This setting will configure the buttons and order of buttons that are shown on contacts.

Customize Contact Layout Text

This setting will configure the text that is shown on contacts. There can be up to three lines of text on each contact. The text that is displayed on each line is configured by entering plain text and/or placeholders for the desired fields. A placeholder can be inserted by selecting a placeholder from the dropdown to the right of the field. The cursor position is saved and used for the insert.

Smart Separators and Labels

Smart separators and labels allow text to only show when needed.
  • Smart separators are anything put inside curly braces that is not a recognized placeholder. Smart separators have the ability to intelligently be hidden when the placeholder to its left or right evaluates to an empty string. This only applies when the smart separator is directly against another curly braced item such as a placeholder.
  • Labels are text put inside <> which is nested inside a curly braced field. In this case, the label will only show when the field accompanying it evaluates to text rather than an empty string.
  • Plain text outside of curly braces will be displayed all the time.
Note: Multiple spaces will be ignored and treated as a single space

Example:

{<Dept: >Department}{ - }{<Job Title: >JobTitle}
In the example above, the "Dept: " label will only show if the department field is populated for the contact. The smart separator " - " will only show if the contact has both a department and a job title. The label "Job Title: " will only show if the job title field is populated for the contact.

Allow Saving Contact Notes

This setting is enabled by default. Disabling this setting will not allow users to save contact notes in the contact card panel.
Last modified 16d ago