Landis Attendant Console for Microsoft Teams
  • About
  • Getting Started
  • Daily Usage
    • Layout
    • Notifications
    • Teams Presence
    • Teams Status Message
    • Call Handling
    • Search for Contacts
    • Contacts
    • Contact Groups
    • Call Details
    • Call History
    • Voicemail
    • Contact Card
    • Click to Dial
    • Call as Delegate (Coming Soon!)
  • Settings
    • General
    • Search
    • Contacts
    • Caller Info
    • Transfer
    • Devices
    • Layout
    • Keyboard Shortcuts
    • Quick Access Shortcuts
    • Connectors
    • Permissions
    • AI Prompts
    • Advanced
  • Administration
    • Settings Policies
      • Access Settings Policies
      • Configuring Settings Policies
  • Appendix
    • Advanced Settings
    • App Service Information
    • Attendant Pro Comparison
    • Custom Layout
    • Desktop App Antivirus Exclusions
    • Desktop App / Browser Feature Comparison
    • Desktop App Minimum Requirements
    • Enable Chat Consult Transfer
    • External Search
    • Integration Permissions
    • Known Limitations
    • Network Recommendations
    • Restricting Application Access
    • Supported Audio Devices
    • Supported Browsers
    • USB Audio Device Call Control Buttons (Preview)
    • Feature States
    • Release Notes
  • Knowledge Base
  • Service Health
    • Current Incidents
    • Incident Reports
  • Feature Highlights
    • Chat Callback Reminder
    • Call User Quick Access Shortcut
    • Teams Queues Sign In/Out
    • Dark Mode
    • Hold Alerts
  • What's New in Attendant Console
  • Download the Desktop App
  • What is an Attendant Console for Microsoft Teams
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  1. Settings

Layout

Last updated 2 months ago

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Settings | Layout

Configure Layout

These options will allow the customization of each panel's size and location and what is displayed on each panel. There are multiple preconfigured layout options and an option for custom layout. Once the preferred layout has been selected, what is displayed on each panel can be configured. Each panel on the layout has a number assigned. These panel numbers can be selected for each of the options (Calls, Contact Search, etc.)

The same panel number can be selected for multiple options. In this scenario, tabs will appear for each option on the top of the panel.

Panel Types

Name
Description

Calls

Panel where calls are handled. See

Contact Search

Panel where search results are displayed. See

Contact Groups

Panel where contact groups are displayed. See

Contact Card

Panel where contact details are displayed. See

Call Pop

Panel where call pop is displayed. See

Teams Call Queues

Panel that includes a button that opens Teams queue webpage for agents to sign in/out of Teams queues.

Quick Access Shortcuts

Panel where quick access shortcut buttons are displayed. See

Voicemail

Panel where voicemails are displayed. See

External Site

Panel that displays a persistent webpage. See

Call Details

Panel that displays details about the current active call. See

Queues

Panel that displays Landis Contact Center agent and queue information. See

Call History

Panel that displays local call history. See

Call Handling
Search for Contacts
Contact Groups
Contact Card
Caller Info
Quick Access Shortcuts
Call Details
Connectors
Call History
Enable Voicemail Panel
External Site
URL