Layout

Settings | Layout

These options allow for editing existing or creating new layouts. Each layout gives you the ability to customize the size, location, and content of each panel.

Changing Layouts

Layouts can be changed by selecting another layout in the Selected Layout dropdown or by using a Quick access shortcut button.

Adding Layouts

To add a layout, select New and give the layout a name. There are multiple templates that you can use to get started. Once the preferred template has been selected, what is displayed on each panel can be configured. Each panel on the layout has a number assigned. These panel numbers can be selected for each of the options (Calls, Contact Search, etc.) Once you are satisfied with the layout, select Back to Settings and use the Selected Layout dropdown to select the new layout.

Panels

Smart Panels

Some panels will appear as needed even when omitted from the current layout.

Panel	Action To Display When Not In Current Layout
Contact Search	Enter a search term in the search field
Queues	Click on Agent status, Time in Agent Status, or Signed in Queue Count on footer. See Landis Contact Center Connector

The same panel number can be selected for multiple options. In this scenario, tabs will appear for each option on the top of the panel.

Panel Types

Name	Description
Calls	Panel where calls are handled. See Call Handling
Contact Search	Panel where search results are displayed. See Search for Contacts
Contact Groups	Panel where contact groups are displayed. See Contact Groups
Contact Card	Panel where contact details are displayed. See Contact Card
Call Pop	Panel where call pop is displayed. See Caller Info
Teams Call Queues	Panel that includes a button that opens Teams queue webpage for agents to sign in/out of Teams queues.
Quick Access Shortcuts	Panel where quick access shortcut buttons are displayed. See Quick Access Shortcuts
Voicemail	Panel where personal voicemails are displayed. See Enable Voicemail Panel
Group Voicemail	Panel where Microsoft 365 group voicemails are displayed. See Enable Group Voicemail Panel
External Site	Panel that displays a persistent webpage. See External Site URL
Call Details	Panel that displays details about the current active call. See Call Details
Queues	Panel that displays Landis Contact Center agent and queue information. See Connectors
Call History	Panel that displays local call history. See Call History
Wrap Up Questions	Panel that displays Landis Contact Center Wrap Up Questions. See Connectors

If the layout templates do not meet your needs, layouts can be further customized by editing the JSON code displayed below the example layout. If you are not familiar with JSON and would like to design a custom layout, please submit a support ticket at https://support.landis.cloud