Layout
Settings | Layout
Configure Layout
These options will allow the customization of each panel's size and location and what is displayed on each panel. There are multiple preconfigured layout options and an option for custom layout. Once the preferred layout has been selected, what is displayed on each panel can be configured. Each panel on the layout has a number assigned. These panel numbers can be selected for each of the options (Calls, Contact Search, etc.)
The same panel number can be selected for multiple options. In this scenario, tabs will appear for each option on the top of the panel.
Panel Types
Name | Description |
---|---|
Calls | Panel where calls are handled. See Call Handling |
Contact Search | Panel where search results are displayed. See Search for Contacts |
Contact Groups | Panel where contact groups are displayed. See Contact Groups |
Contact Card | Panel where contact details are displayed. See Contact Card |
Call Pop | Panel where call pop is displayed. See Caller Info |
Teams Call Queues | Panel that includes a button that opens Teams queue webpage for agents to sign in/out of Teams queues. |
Quick Access Shortcuts | Panel where quick access shortcut buttons are displayed. See Quick Access Shortcuts |
Voicemail | Panel where voicemails are displayed. See Enable Voicemail Panel |
External Site | Panel that displays a persistent webpage. See External Site URL |
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