Layout

Settings | Layout

These options allow for creation of custom layouts. Each layout gives you the ability to customize the size, location, and content of each panel.

To add a layout, select New and give the layout a name. There are multiple templates that you can use to get started. Once the preferred template has been selected, what is displayed on each panel can be configured. Each panel on the layout has a number assigned. These panel numbers can be selected for each of the options (Calls, Contact Search, etc.) Once you are satisfied with the layout, select Back to Settings and use the Selected Layout dropdown to select the new layout.

The same panel number can be selected for multiple options. In this scenario, tabs will appear for each option on the top of the panel.

Panel Types

Name
Description

Calls

Panel where calls are handled. See Call Handling

Contact Search

Panel where search results are displayed. See Search for Contacts

Contact Groups

Panel where contact groups are displayed. See Contact Groups

Contact Card

Panel where contact details are displayed. See Contact Card

Call Pop

Panel where call pop is displayed. See Caller Info

Teams Call Queues

Panel that includes a button that opens Teams queue webpage for agents to sign in/out of Teams queues.

Quick Access Shortcuts

Panel where quick access shortcut buttons are displayed. See Quick Access Shortcuts

Voicemail

Panel where voicemails are displayed. See Enable Voicemail Panel

External Site

Panel that displays a persistent webpage. See External Site URL

Call Details

Panel that displays details about the current active call. See Call Details

Queues

Panel that displays Landis Contact Center agent and queue information. See Connectors

Call History

Panel that displays local call history. See Call History

Wrap Up Questions

Panel that displays Landis Contact Center Wrap Up Questions. See Connectors

If the layout templates do not meet your needs, layouts can be further customized by editing the JSON code displayed below the example layout. If you are not familiar with JSON and would like to design a custom layout, please submit a support ticket at https://support.landis.cloud

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