Layout

Settings | Layout

Configure Layout

These options will allow the customization of each panel's size and location and what is displayed on each panel. There are multiple preconfigured layout options and an option for custom layout. Once the preferred layout has been selected, what is displayed on each panel can be configured. Each panel on the layout has a number assigned. These panel numbers can be selected for each of the options (Calls, Contact Search, etc.)

The same panel number can be selected for multiple options. In this scenario, tabs will appear for each option on the top of the panel.

Panel Types

Name	Description
Calls	Panel where calls are handled. See Call Handling
Contact Search	Panel where search results are displayed. See Search for Contacts
Contact Groups	Panel where contact groups are displayed. See Contact Groups
Contact Card	Panel where contact details are displayed. See Contact Card
Call Pop	Panel where call pop is displayed. See Caller Info
Teams Call Queues	Panel that includes a button that opens Teams queue webpage for agents to sign in/out of Teams queues.
Quick Access Shortcuts	Panel where quick access shortcut buttons are displayed. See Quick Access Shortcuts
Voicemail	Panel where voicemails are displayed. See Enable Voicemail Panel
External Site	Panel that displays a persistent webpage. See External Site URL