Layout
Settings | Layout
These options allow for creation of custom layouts. Each layout gives you the ability to customize the size, location, and content of each panel.
To add a layout, select New and give the layout a name. There are multiple templates that you can use to get started. Once the preferred template has been selected, what is displayed on each panel can be configured. Each panel on the layout has a number assigned. These panel numbers can be selected for each of the options (Calls, Contact Search, etc.) Once you are satisfied with the layout, select Back to Settings and use the Selected Layout dropdown to select the new layout.
Panel Types
Calls
Panel where calls are handled. See Call Handling
Contact Search
Panel where search results are displayed. See Search for Contacts
Contact Groups
Panel where contact groups are displayed. See Contact Groups
Contact Card
Panel where contact details are displayed. See Contact Card
Call Pop
Panel where call pop is displayed. See Caller Info
Teams Call Queues
Panel that includes a button that opens Teams queue webpage for agents to sign in/out of Teams queues.
Quick Access Shortcuts
Panel where quick access shortcut buttons are displayed. See Quick Access Shortcuts
Voicemail
Panel where voicemails are displayed. See Enable Voicemail Panel
External Site
Panel that displays a persistent webpage. See External Site URL
Call Details
Panel that displays details about the current active call. See Call Details
Queues
Panel that displays Landis Contact Center agent and queue information. See Connectors
Call History
Panel that displays local call history. See Call History
Wrap Up Questions
Panel that displays Landis Contact Center Wrap Up Questions. See Connectors
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