# Layout

Settings | Layout

These options allow for editing existing or creating new layouts. Each layout gives you the ability to customize the size, location, and content of each panel.

#### Changing Layouts

Layouts can be changed by selecting another layout in the Selected Layout dropdown or by using a [Quick access shortcut](/settings/quick-access-shortcuts.md#set-layout-shortcut) button.

#### Adding Layouts

To add a layout, select New and give the layout a name. There are multiple templates that you can use to get started. Once the preferred template has been selected, what is displayed on each panel can be configured. Each panel on the layout has a number assigned. These panel numbers can be selected for each of the options (Calls, Contact Search, etc.) Once you are satisfied with the layout, select Back to Settings and use the Selected Layout dropdown to select the new layout.

### Panels

#### Smart Panels

Some panels will appear as needed even when omitted from the current layout.

| Panel            | Action To Display When Not In Current Layout                                                                                                                                  |
| ---------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Contact Search   | Enter a search term in the search field                                                                                                                                       |
| Queues           | Click on Agent status, Time in Agent Status, or Signed in Queue Count on footer. See [Landis Contact Center Connector](/settings/connectors.md#landis-contact-center-preview) |
| Voicemail        | Click on Voicemail button on top right corner.                                                                                                                                |
| Wrapup Questions | Will be displayed automatically at end of call. See [Landis Contact Center Connector](/settings/connectors.md#landis-contact-center-preview)                                  |

{% hint style="info" %}
The same panel number can be selected for multiple options. In this scenario, tabs will appear for each option on the top of the panel.
{% endhint %}

#### Panel Types

| Name                   | Description                                                                                                                                                  |
| ---------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| Calls                  | Panel where calls are handled. See [Call Handling](/daily-usage/call-handling.md)                                                                            |
| Contact Search         | Panel where search results are displayed. See [Search for Contacts](/daily-usage/search-for-contacts.md)                                                     |
| Contact Groups         | Panel where contact groups are displayed. See [Contact Groups](/daily-usage/contact-groups.md)                                                               |
| Contact Card           | Panel where contact details are displayed. See [Contact Card](/daily-usage/contact-card.md)                                                                  |
| Call Pop               | Panel where call pop is displayed. See [Caller Info](/settings/caller-info.md)                                                                               |
| Teams Call Queues      | Panel that includes a button that opens Teams queue webpage for agents to sign in/out of Teams queues.                                                       |
| Quick Access Shortcuts | Panel where quick access shortcut buttons are displayed. See [Quick Access Shortcuts](/settings/quick-access-shortcuts.md)                                   |
| Voicemail              | Panel where personal voicemails are displayed. See [Enable Voicemail Panel](/getting-started.md#enable-voicemail-panel)                                      |
| Group Voicemail        | Panel where Microsoft 365 group voicemails are displayed. See [Enable Group Voicemail Panel](/getting-started.md#enable-microsoft-365-group-voicemail-panel) |
| External Site          | Panel that displays a persistent webpage. See [External Site](/settings/advanced.md#external-site-url)[ URL](/settings/advanced.md#external-site-url)        |
| Call Details           | Panel that displays details about the current active call. See [Call Details](/daily-usage/call-details.md)                                                  |
| Queues                 | Panel that displays Landis Contact Center agent and queue information. See [Connectors](/settings/connectors.md)                                             |
| Call History           | Panel that displays local call history. See [Call History](/daily-usage/call-history.md)                                                                     |
| Wrap Up Questions      | Panel that displays Landis Contact Center Wrap Up Questions. See [Connectors](/settings/connectors.md)                                                       |
| Video Call             | Panel that displays the video streams in a Teams call.                                                                                                       |

{% hint style="info" %}
If the layout templates do not meet your needs, layouts can be further customized by editing the JSON code displayed below the example layout. If you are not familiar with JSON and would like to design a custom layout, please submit a support ticket at <https://support.landis.cloud>
{% endhint %}


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