Layout
Settings | Layout
Configure Layout
These options will allow the customization of each panel's size and location and what is displayed on each panel. There are multiple preconfigured layout options and an option for custom layout. Once the preferred layout has been selected, what is displayed on each panel can be configured. Each panel on the layout has a number assigned. These panel numbers can be selected for each of the options (Calls, Contact Search, etc.)
The same panel number can be selected for multiple options. In this scenario, tabs will appear for each option on the top of the panel.
Panel Types
Calls
Panel where calls are handled. See Call Handling
Contact Search
Panel where search results are displayed. See Search for Contacts
Contact Groups
Panel where contact groups are displayed. See Contact Groups
Contact Card
Panel where contact details are displayed. See Contact Card
Call Pop
Panel where call pop is displayed. See Caller Info
Teams Call Queues
Panel that includes a button that opens Teams queue webpage for agents to sign in/out of Teams queues.
Quick Access Shortcuts
Panel where quick access shortcut buttons are displayed. See Quick Access Shortcuts
Voicemail
Panel where voicemails are displayed. See Enable Voicemail Panel
External Site
Panel that displays a persistent webpage. See External Site URL
Call Details
Panel that displays details about the current active call. See Call Details
Queues
Panel that displays Landis Contact Center agent and queue information. See Connectors
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