Call as Queue Setup

This feature is in preview. See Feature States

Prerequisites:

1. Verify the user is able to initiate calls as the Teams queue in the Teams client. For more info see: https://learn.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue?tabs=general-info#assign-a-calling-id-optional

2. Additional permissions are required to enable call as queue. See Permissions

1. In the Teams admin center, edit the Teams queue and locate the section labeled Assign calling ID. Select the resource account and click Copy object ID button. Paste the object ID(s) in the custom setting below. One or multiple object IDs can be listed.

[
    {
        "key": "additionalDelegators",
        "description": "Array of additional delegators to add to the contact list. Array of strings of IDs",
        "value": [
            "Resource Account Object ID"
        ]
    }
]

1. In Landis Attendant Console, select Settings | Advanced | Copy and paste the custom setting in the Custom Settings text box. See example custom setting below:

1. Restart attendant console and now the resource accounts should appear in the "call as" dropdown list.