Known Limitations

  • USB devices buttons do not control calls ¹ (workaround: keyboard hotkeys)
  • Teams Queue stats & sign in/out ¹ (workaround: use Teams portal)
  • Call Park ¹ (workaround: use chat consult)
  • Landis Contact Center Queue Stats & sign in/out (workaround: use LCC portal)
  • Call History ¹ (workaround: view Teams client's history)
  • MS Teams Chat > Groups & Contacts do not appear in Attendant Console ¹ (workaround: create groups in Attendant Console via Settings > Contacts > Contact Groups)
  • Skype for Business calling scenarios that are not properly handled by Teams APIs ¹
    • Interop with Skype for Business users (some scenarios)
    • Inbound PSTN calls from Skype for Business hybrid voice
1 - Adding this functionality requires a Microsoft API that is not yet available 2 - Microsoft has given some indication the required Microsoft API is on the roadmap