Known Limitations

  • USB devices buttons do not control calls ¹ (workaround: keyboard hotkeys)

  • Teams Queue stats & sign in/out ¹ (workaround: use Teams portal)

  • Call Park ¹ (workaround: use chat consult)

  • Landis Contact Center Queue Stats & sign in/out (workaround: use LCC portal)

  • Call History ¹ (workaround: view Teams client's history)

  • MS Teams Chat > Groups & Contacts do not appear in Attendant Console ¹ (workaround: create groups in Attendant Console via Settings > Contacts > Contact Groups)

  • Skype for Business calling scenarios that are not properly handled by Teams APIs ¹

    • Interop with Skype for Business users (some scenarios)

    • Inbound PSTN calls from Skype for Business hybrid voice

1 - Adding this functionality requires a Microsoft API that is not yet available 2 - Microsoft has given some indication the required Microsoft API is on the roadmap

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