Enable Chat Consult Transfer (Preview)
Chat consult transfer enables the attendant user to send an adaptive card to an internal user when performing a chat consult transfer. This adaptive card has options the user can select to accept or deny a call transfer. If the user selects to accept the transfer, the call will be automatically transferred.
- Upload Landis Attendant Bot app in Teams Admin Portal
- Deploy Landis Attendant Bot to users in organization
- Enable option in Landis Attendant Console
Browse to Teams admin portal | Teams apps | Upload | Select the Landis Attendant Bot file
Verify the the status of the app is allowed.
Browse to Teams admin portal | Teams apps | Setup policies
Add the Landis Attendant Bot app to an existing policy or create a new policy and assign to users.
In Landis Attendant console, open settings | Transfer | Call Button Visibility
Under Chat Consult Transfer, select Full.