Enable Chat Consult Transfer (Preview)

Chat consult transfer enables the attendant user to send an adaptive card to an internal user when performing a chat consult transfer. This adaptive card has options the user can select to accept or deny a call transfer. If the user selects to accept the transfer, the call will be automatically transferred.
  • Upload Landis Attendant Bot app in Teams Admin Portal
  • Deploy Landis Attendant Bot to users in organization
  • Enable option in Landis Attendant Console

Upload Landis Attendant Bot app in Teams Admin Portal

Download the Landis Attendant Bot app. Do not unzip the file. The app can be downloaded here: LandisBotTeamsAppManifest.zip
Browse to Teams admin portal | Teams apps | Upload | Select the Landis Attendant Bot file
Verify the the status of the app is allowed.

Deploy Landis Attendant Bot to users in organization

Browse to Teams admin portal | Teams apps | Setup policies
Add the Landis Attendant Bot app to an existing policy or create a new policy and assign to users.
Users that have the Landis Attendant Bot app installed will be able to receive the chat consult transfer adaptive cards. If the attendant user tries to initiate a chat consult transfer with a user that does not have the Landis Attendant Bot app installed, an error will appear in the attendant console.

Enable option in Landis Attendant Console

In Landis Attendant console, open settings | Transfer | Call Button Visibility
Under Chat Consult Transfer, select Full.