What is an Attendant Console for Microsoft Teams

What is a Microsoft Teams Attendant Console? A soft client attendant has the following features:

• A client optimized for handling multiple voice calls efficiently and quickly, especially transferring calls

• Common, everyday tasks should be efficient

• Easily search contacts, easy access to a large amount of contacts & quick overview of their status

• Easily see caller context

• Provides ability to tailor receptionist experience, customize to fit needs

A Microsoft Teams attendant console specifically, will additionally:

• Easily enhance Teams calling experience without integration

• Leverage unique Microsoft Teams strengths like presence, chat, bots & other Microsoft 365 components

• Naturally fit into MS Teams endpoint lineup: Client, Phone, Rooms, etc.

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