What is an Attendant Console for Microsoft Teams

What is a Microsoft Teams Attendant Console? A soft client attendant has the following features:
  • A client optimized for handling multiple voice calls efficiently and quickly, especially transferring calls
  • Common, everyday tasks should be efficient
  • Easily search contacts, easy access to a large amount of contacts & quick overview of their status
  • Easily see caller context
  • Provides ability to tailor receptionist experience, customize to fit needs
A Microsoft Teams attendant console specifically, will additionally:
  • Easily enhance Teams calling experience without integration
  • Leverage unique Microsoft Teams strengths like presence, chat, bots & other Microsoft 365 components
  • Naturally fit into MS Teams endpoint lineup: Client, Phone, Rooms, etc.
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Last modified 5mo ago