What is an Attendant Console for Microsoft Teams
What is a Microsoft Teams Attendant Console? A soft client attendant has the following features:
- A client optimized for handling multiple voice calls efficiently and quickly, especially transferring calls
- Common, everyday tasks should be efficient
- Easily search contacts, easy access to a large amount of contacts & quick overview of their status
- Easily see caller context
- Provides ability to tailor receptionist experience, customize to fit needs
A Microsoft Teams attendant console specifically, will additionally:
- Easily enhance Teams calling experience without integration
- Leverage unique Microsoft Teams strengths like presence, chat, bots & other Microsoft 365 components
- Naturally fit into MS Teams endpoint lineup: Client, Phone, Rooms, etc.
Last modified 8mo ago