Landis Attendant Console for Microsoft Teams
  • About
  • Getting Started
  • Daily Usage
    • Layout
    • Notifications
    • Teams Presence
    • Teams Status Message
    • Call Handling
    • Search for Contacts
    • Contacts
    • Contact Groups
    • Call Details
    • Call History
    • Voicemail
    • Contact Card
    • Click to Dial
  • Settings
    • General
    • Search
    • Contacts
    • Caller Info
    • Transfer
    • Devices
    • Layout
    • Keyboard Shortcuts
    • Quick Access Shortcuts
    • Connectors
    • Permissions
    • AI Prompts
    • Advanced
  • Administration
    • Settings Policies
      • Access Settings Policies
      • Configuring Settings Policies
  • Appendix
    • Advanced Settings
    • App Service Information
    • Attendant Pro Comparison
    • Custom Layout
    • Desktop App Antivirus Exclusions
    • Desktop App / Browser Feature Comparison
    • Desktop App Minimum Requirements
    • Enable Chat Consult Transfer
    • External Search
    • Integration Permissions
    • Known Limitations
    • Network Recommendations
    • Restricting Application Access
    • Supported Audio Devices
    • Supported Browsers
    • USB Audio Device Call Control Buttons (Preview)
    • Feature States
    • Release Notes
  • Knowledge Base
  • Service Health
    • Current Incidents
    • Incident Reports
  • Feature Highlights
    • Chat Callback Reminder
    • Call User Quick Access Shortcut
    • Teams Queues Sign In/Out
    • Dark Mode
    • Hold Alerts
  • What's New in Attendant Console
  • Download the Desktop App
  • What is an Attendant Console for Microsoft Teams
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  1. Appendix

USB Audio Device Call Control Buttons (Preview)

USB audio device call control buttons allows the attendant console user to answer, disconnect, mute/unmute, and change volume by using the buttons on the audio device. The button locations may vary by model. Please refer to manufacturer documentation.

Requirements:

  • Jabra USB Audio Device (No other brands are supported at this time)

Enable Device Call Control Buttons:

The device buttons cannot be simultaneously enabled for both the Teams desktop client and Attendant Console because the applications will conflict.

Disable Device Buttons in Teams Desktop Client

  1. In the Teams desktop client, open settings | Devices | Disable Sync device buttons

Enable Device Buttons in Attendant Console

1. Select the Devices Tab

  1. Web browser only: Select Find and pair headsets | Select the headset on the browser notification | Connect

3. Select the Jabra device under Utilize headset buttons

4. Restart or refresh Attendant Console

Last updated 10 months ago

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