What's New in Attendant Console

A description of new user features in Landis Attendant Console for Microsoft Teams. For the complete list of updates, see Release Notes You can connect with us right now by clicking Talk to Sales.

October 14, 2024

New Features and Improvements

New Notes Features:

  • Shared Notes: You can now easily sync and share notes with other users by using a shared key.

  • Display notes on contact: Notes can now be added directly to the contact layout, allowing agents to view important information without needing to click into each contact. See the example layout below:

Landis Contact Center Integration (Preview):

  • Sign in or out of Landis Contact Center queues without leaving Attendant Console! You can also update your status from the same panel.

  • Manage the connection to your Contact Center organization in Settings > Connectors.

UI Improvements:

  • Add and Remove a Contact from Groups using the right-click menu on the Contact. This works for all types of contacts, including Exchange and Global Exchange.

  • Create a New Contact Group directly from the "Add to Contact Group" menu—no need to go to settings to set up a group.

  • Custom Teams Status Messages: Users can now set or edit their status messages, which automatically sync with the Teams app—no need to open the Teams app separately to update your status!

  • New Setting: You now have the option to automatically clear the search box after a call is successfully transferred.

  • Call Details Panel: This new panel displays details about the current call. It currently includes two tabs:

    • Caller Details: Shows caller information and the contact's notes field.

    • Real-Time Speech-to-Text: Displays live captions, which allow for advanced AI interactions.

New Call Handling Feature:

  • Transfer holding call to current call. This enables agents to merge calls and automatically disconnecting themselves.

    • Example use case: An agent calls someone on behalf of their manager. Once the recipient picks up, the agent places the call on hold, calls the manager, and then transfers the held call to the current call, disconnecting automatically.

Accessibility Improvement:

  • Screen readers now read all three lines of contact text, enabling agents using screen readers to hear notes or secondary details, along with the contact name, when reviewing contact lists.

Check out our Release Notes for more details and the full list of features and fixes.

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