Call History

The Call History panel can be enabled under Layout

This feature is preview.

The Call History panel displays information about past calls answered in this instance of Landis Attendant Console. This data is stored locally in the browser or app cache. Missed calls or answered calls in other Teams endpoints will not appear in this panel.

The historical call records will appear at the top of this panel and will be sorted from most to least recent.

Calls answered in Attendant Console from the last 14 days will appear in this panel.

A call record can be selected, and more detail will appear in the bottom panel. See below:

Caller Info

Caller Info

Caller information will appear at the top of this panel.

Notes

Notes about the caller can be viewed, edited, or added for future reference. By default, these notes are personal, but they also can be shared with multiple users.

To configure notes, see Notes

Closed Captions (Preview)

The historical transcription of this call will be displayed in this area. The text can be coped to the clipboard by selecting the clipboard button.

Real-time speech to text is required to be enabled for closed captions to function. Settings | Advanced | Call Settings | Enable Real-Time Speech to Text

AI Prompts (Preview)

AI prompt history will appear on this tab. The response text can by copied by selecting the clipboard button. For more information, see AI Prompts

Real-time speech to text is required to be enabled for AI Prompt history to function. Settings | Advanced | Call Settings | Enable Real-Time Speech to Text