Call History
The Call History panel can be enabled under Layout
This feature is preview.
The Call History panel displays information about past calls answered in this instance of Landis Attendant Console.
There are two options for storing call history data:
Local Storage (Default) Call history is stored locally in the browser or application cache. When this option is used, missed calls and calls answered from other Landis Attendant Console instances or Microsoft Teams endpoints are not synchronized and will not be displayed.
Landis Server Storage. Call history is stored and synchronized through Landis servers. With this option enabled, missed calls and calls answered from any Landis Attendant Console instance are displayed across all connected instances. Enable this option by navigating to Settings > Advanced > Save and Sync Call History.
The historical call records will appear at the top of this panel and will be sorted from most to least recent.
Calls handled in Attendant Console from the last 14 days will appear in this panel.
A call record can be selected, and more detail will appear in the bottom panel. See below:
Caller Info
Caller information will appear at the top of this panel.
Notes
Notes about the caller can be viewed, edited, or added for future reference. By default, these notes are personal, but they also can be shared with multiple users.
To configure notes, see Notes
The historical transcription of this call will be displayed in this area. The text can be coped to the clipboard by selecting the clipboard button. To enable historical transcription, go to Settings | Advanced | enable Save Transcription to Local Call History.
Real-time speech to text is required to be enabled for closed captions to function. Settings | Advanced | Call Settings | Enable Real-Time Speech to Text
AI prompt history will appear on this tab. The response text can by copied by selecting the clipboard button. For more information, see AI Prompts
Real-time speech to text is required to be enabled for AI Prompt history to function. Settings | Advanced | Call Settings | Enable Real-Time Speech to Text
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