Landis Attendant Console for Microsoft Teams
  • About
  • Getting Started
  • Daily Usage
    • Layout
    • Notifications
    • Teams Presence
    • Teams Status Message
    • Call Handling
    • Search for Contacts
    • Contacts
    • Contact Groups
    • Call Details
    • Call History
    • Voicemail
    • Contact Card
    • Click to Dial
  • Settings
    • General
    • Search
    • Contacts
    • Caller Info
    • Transfer
    • Devices
    • Layout
    • Keyboard Shortcuts
    • Quick Access Shortcuts
    • Connectors
    • Permissions
    • AI Prompts
    • Advanced
  • Administration
    • Settings Policies
      • Access Settings Policies
      • Configuring Settings Policies
  • Appendix
    • Advanced Settings
    • App Service Information
    • Attendant Pro Comparison
    • Custom Layout
    • Desktop App Antivirus Exclusions
    • Desktop App / Browser Feature Comparison
    • Desktop App Minimum Requirements
    • Enable Chat Consult Transfer
    • External Search
    • Integration Permissions
    • Known Limitations
    • Network Recommendations
    • Restricting Application Access
    • Supported Audio Devices
    • Supported Browsers
    • USB Audio Device Call Control Buttons (Preview)
    • Feature States
    • Release Notes
  • Knowledge Base
  • Service Health
    • Current Incidents
    • Incident Reports
  • What's New in Attendant Console
  • Download the Desktop App
  • What is an Attendant Console for Microsoft Teams
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  1. Daily Usage

Call History

The Call History panel can be enabled under Layout

The Call History panel displays information about past calls answered in this instance of Landis Attendant Console. This data is stored locally in the browser or app cache. Missed calls or answered calls in other Teams endpoints will not appear in this panel.

The historical call records will appear at the top of this panel and will be sorted from most to least recent.

A call record can be selected, and more detail will appear in the bottom panel. See below:

Caller Info

Caller information will appear at the top of this panel.

Notes

Notes about the caller can be viewed, edited, or added for future reference. By default, these notes are personal, but they also can be shared with multiple users.

To configure notes, see Notes

The historical transcription of this call will be displayed in this area. The text can be coped to the clipboard by selecting the clipboard button.

Real-time speech to text is required to be enabled for closed captions to function. Settings | Advanced | Call Settings | Enable Real-Time Speech to Text

AI prompt history will appear on this tab. The response text can by copied by selecting the clipboard button. For more information, see AI Prompts

Real-time speech to text is required to be enabled for AI Prompt history to function. Settings | Advanced | Call Settings | Enable Real-Time Speech to Text

Last updated 1 month ago

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