# Contacts

Contacts are shown in both the search and contact group panels. These contacts include contact information and contact methods. Contacts are used to initiate communication with a contact or to select a contact as a transfer recipient. Default contact methods shown are chat and Call (using default method). Additional contact methods are shown by selecting the more button.

### Using Contacts

#### When a call is in a transfer mode

If a call is in a transfer mode, double clicking or selecting a voice contact method on the contact will initiate a transfer to the contact.

A new chat or email can be initiated with a contact by selecting chat or email buttons.

#### When no calls are in a transfer mode or no active calls

Selecting a contact method on the contact will initiate a new call, chat, or email to the contact. Double clicking the contact will initiate a new call to the contact.

Chat or email callback reminders are not available in this scenario.

{% hint style="info" %}
The buttons on the Contacts can be customized. See [Contacts](/settings/contacts-settings.md)
{% endhint %}

#### Callback Reminders

This feature enables you to quickly send a chat or email message to another user letting them know that the caller has requested a callback.

A chat or email callback reminder can be sent by selecting the email or chat callback reminder button when there is a current call. This will open a chat or email with the prepopulated callback message. The default callback message includes the caller name, number and call time.

{% hint style="info" %}
The chat or email callback reminder templates can be customized. See [Call Back Messages](/settings/transfer.md#call-back-messages)
{% endhint %}


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