Contacts

Contacts are shown in both the search and contact group panels. These contacts include contact information and contact methods. Contacts are used to initiate communication with a contact or to select a contact as a transfer recipient. Default contact methods shown are chat and Call (using default method). Additional contact methods are shown by selecting the more button.

Using Contacts

When a call is in a transfer mode

If a call is in a transfer mode, double clicking or selecting a voice contact method on the contact will initiate a transfer to the contact.

A new chat or email can be initiated with a contact by selecting chat or email buttons.

Transfer to voicemail can be enabled here: Enable Experimental Features

When no calls are in a transfer mode or no active calls

Selecting a contact method on the contact will initiate a new call, chat, or email to the contact. Double clicking the contact will initiate a new call to the contact.

Chat or email callback reminders are not available in this scenario.

The buttons on the Contacts can be customized. See Contacts

Callback Reminders

This feature enables you to quickly send a chat or email message to another user letting them know that the caller has requested a callback.

A chat or email callback reminder can be sent by selecting the email or chat callback reminder button when there is a current call. This will open a chat or email with the prepopulated callback message. The default callback message includes the caller name, number and call time.

The chat or email callback reminder templates can be customized. See Call Back Messages