Landis Attendant Console for Microsoft Teams
  • About
  • Getting Started
  • Daily Usage
    • Layout
    • Notifications
    • Teams Presence
    • Teams Status Message
    • Call Handling
    • Search for Contacts
    • Contacts
    • Contact Groups
    • Call Details
    • Call History
    • Voicemail
    • Contact Card
    • Click to Dial
    • Call as Delegate (Coming Soon!)
  • Settings
    • General
    • Search
    • Contacts
    • Caller Info
    • Transfer
    • Devices
    • Layout
    • Keyboard Shortcuts
    • Quick Access Shortcuts
    • Connectors
    • Permissions
    • AI Prompts
    • Advanced
  • Administration
    • Settings Policies
      • Access Settings Policies
      • Configuring Settings Policies
  • Appendix
    • Advanced Settings
    • App Service Information
    • Attendant Pro Comparison
    • Custom Layout
    • Desktop App Antivirus Exclusions
    • Desktop App / Browser Feature Comparison
    • Desktop App Minimum Requirements
    • Enable Chat Consult Transfer
    • External Search
    • Integration Permissions
    • Known Limitations
    • Network Recommendations
    • Restricting Application Access
    • Supported Audio Devices
    • Supported Browsers
    • USB Audio Device Call Control Buttons (Preview)
    • Feature States
    • Release Notes
  • Knowledge Base
  • Service Health
    • Current Incidents
    • Incident Reports
  • Feature Highlights
    • Chat Callback Reminder
    • Call User Quick Access Shortcut
    • Teams Queues Sign In/Out
    • Dark Mode
    • Hold Alerts
  • What's New in Attendant Console
  • Download the Desktop App
  • What is an Attendant Console for Microsoft Teams
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  1. Daily Usage

Call Details

Last updated 2 months ago

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The Call Details panel can be enabled under

The Call Details panel displays information about the current active call.

Caller Info

Caller information will appear at the top of this panel.

Notes

Notes about a contact or caller can be added for future reference. By default, these notes are personal, but they also can be shared with multiple users.

Notes can be viewed or edited here or on the .

To configure notes, see

The transcription of this call will be displayed in real time in this area. The text can be coped to the clipboard by selecting the clipboard button.

Real-time speech to text is required to be enabled for closed captions to function. Settings | Advanced | Call Settings | Enable Real-Time Speech to Text

Real-time speech to text is required to be enabled for AI Prompts to function. Settings | Advanced | Call Settings | Enable Real-Time Speech to Text

AI prompts that have been enabled to be displayed on Call Details panel will appear on this tab. The display name of each prompt will be displayed along with a Generate Prompt button. During an active call, you can select the Generate Prompt button to receive the AI response below. The response text can by copied by selecting the clipboard button. For more information, see

Layout
contact card panel
AI Prompts
Notes