The Call Details panel can be enabled under Layout
The Call Details panel displays information about the current active call.
Caller Info
Caller information will appear at the top of this panel.
Notes
Notes about a contact or caller can be added for future reference. By default, these notes are personal, but they also can be shared with multiple users.
The transcription of this call will be displayed in real time in this area. The text can be coped to the clipboard by selecting the Copy all captions button.
Real-time speech to text is required to be enabled for closed captions to function. Settings | Advanced | Call Settings | Enable Real-Time Speech to Text
Real-time speech to text is required to be enabled for AI Prompts to function. Settings | Advanced | Call Settings | Enable Real-Time Speech to Text
AI prompts that have been enabled to be displayed on Call Details panel will appear on this tab. The display name of each prompt will be displayed along with a Generate Prompt button. During an active call, you can select the Generate Prompt button to receive the AI response below. The response text can by copied by selecting the clipboard button. For more information, see AI Prompts
