Connectors

Settings | Connectors

Landis Contact Center (Preview)

Customers that are utilizing Landis Contact Center queues can enable the connector to allow agents to sign in/out of queues, change their agent status, enable/disable recording and display call pop and wrap up questions.

  1. Enable the setting to Use Landis Contact Center Integration

  2. If applicable, select the appropriate Landis Contact Center organization from the list | Submit

Agent Status and Queue sign in/out

Queues Panel

Settings | Layout | Enable the Queues panel on the layout

Quick Access Shortcut Button(s)

Settings | Quick Access Shortcuts | New

New set agent status shortcut or New set agent queue shortcut

Recording

Recording can be enabled/disabled by selecting the record button on the live call controls. The capability for an agent to manage call recording is determined by the contact center's call setting policy.

A keyboard shortcut can be configured to enable or disable recording. Settings | Keyboard Shortcuts | Start/Stop Contact Center Recording

The current recording status can be shown on the footer. Right-click the footer to enable Recording Status.

Call Pop

  1. Settings | Layout | Enable the Call Pop panel on the layout

The Adaptive Card call pop can be used with Landis Contact Center placeholders.

Wrap up Questions

  1. Settings | Layout | Enable the Wrap Up Questions panel on the layout

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