# Connectors Settings | Connectors ## Landis Contact Center (Preview) Customers that are utilizing Landis Contact Center queues can enable the connector to allow agents to sign in/out of queues, change their agent status, enable/disable recording and display call pop and wrap up questions. 1. Enable the setting to Use Landis Contact Center Integration 2. If applicable, select the appropriate Landis Contact Center organization from the list | Submit ### Agent Status, Queue sign in/out, and Live Queue stats #### Queues Panel Agent Status, Queue sign in/out, and Live Queue stats can be accessed in the Queues panel. This panel can be either persistent in the layout or appear termporarily as needed (Smart Panel). Smart panel: See [Smart Panels](/settings/layout.md#smart-panels) Persistent panel: Settings | Layout | Enable the Queues panel on the layout #### Quick Access Shortcut Button(s) Quick access shortcuts buttons can be created to change an agent status or sign in/out of queue(s). Settings | Quick Access Shortcuts | New New set agent status shortcut or New set agent queue shortcut #### Footer Right click footer | Enable Agent status, Time in Agent Status, and Signed in Queues. Clicking on any of these items on the footer will bring up the queues panel. ### Recording Recording can be enabled/disabled by selecting the record button on the live call controls. The capability for an agent to manage call recording is determined by the contact center's call setting policy. A keyboard shortcut can be configured to enable or disable recording. Settings | Keyboard Shortcuts | Start/Stop Contact Center Recording The current recording status can be shown on the footer. Right-click the footer to enable Recording Status. ### Call Pop 1. Settings | Layout | Enable the Call Pop panel on the layout {% hint style="info" %} The Adaptive Card call pop can be used with Landis Contact Center placeholders. {% endhint %} ### Wrap up Questions This panel can be either persistent in the layout or appear termporarily as needed (Smart Panel). Smart panel: See [Smart Panels](/settings/layout.md#smart-panels) Persistent panel: Settings | Layout | Enable the Wrap Up Questions panel on the layout ### Outbound queue calling Calls can be made on behalf of a queue by selecting the avatar | select a queue "call as" option from the drop down. Once the setting has been changed, initiate a call as normal. By default, the "call as" setting remains active until manually changed. However, if preferred, it can automatically switch back to calling as the signed-in user after one call. To enable this feature, navigate to settings | Advanced | enable Reset Selected Delegate to Myself after 1 Call. There is also the ability to create a quick access shortcut to change the call as delegate setting. See [Quick Access Shortcuts](/settings/quick-access-shortcuts.md#set-call-on-behalf-of-shortcut) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://ac.docs.landis.cloud/settings/connectors.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.