Connectors
Settings | Connectors
Landis Contact Center (Preview)
Customers that are utilizing Landis Contact Center queues can enable the connector to allow agents to sign in/out of queues, change their agent status, and display call pop and wrap up questions.
Enable the setting to Use Landis Contact Center Integration
If applicable, select the appropriate Landis Contact Center organization from the list | Submit
Agent Status and Queue sign in/out
Settings | Layout | Enable the Queues panel on the layout
Call Pop
Settings | Layout | Enable the Call Pop panel on the layout
Wrap up Questions
Settings | Layout | Enable the Wrap Up Questions panel on the layout
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