Connectors

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Landis Contact Center (Preview)

Customers that are utilizing Landis Contact Center queues can enable the connector to allow agents to sign in/out of queues, change their agent status, and display call pop and wrap up questions.

  1. Enable the setting to Use Landis Contact Center Integration

  2. If applicable, select the appropriate Landis Contact Center organization from the list | Submit

Agent Status and Queue sign in/out

  1. Settings | Layout | Enable the Queues panel on the layout

Call Pop

  1. Settings | Layout | Enable the Call Pop panel on the layout

Wrap up Questions

  1. Settings | Layout | Enable the Wrap Up Questions panel on the layout

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