# Connectors

Settings | Connectors

## Landis Contact Center (Preview)

Customers that are utilizing Landis Contact Center queues can enable the connector to allow agents to sign in/out of queues, change their agent status, enable/disable recording and display call pop and wrap up questions.

1. Enable the setting to Use Landis Contact Center Integration
2. If applicable, select the appropriate Landis Contact Center organization from the list | Submit

### Agent Status and Queue sign in/out

#### Queues Panel

Settings | Layout | Enable the Queues panel on the layout

#### Quick Access Shortcut Button(s)

Settings | Quick Access Shortcuts | New 

New set agent status shortcut or New set agent queue shortcut

#### Footer

Right click footer | Enable Agent status, Time in Agent Status, and Signed in Queues.

Clicking on any of these items on the footer will bring up the queues panel.

### Recording

Recording can be enabled/disabled by selecting the record button on the live call controls. The capability for an agent to manage call recording is determined by the contact center's call setting policy.

A keyboard shortcut can be configured to enable or disable recording. Settings | Keyboard Shortcuts | Start/Stop Contact Center Recording

The current recording status can be shown on the footer. Right-click the footer to enable Recording Status.

### Call Pop

1. Settings | Layout | Enable the Call Pop panel on the layout

{% hint style="info" %}
The Adaptive Card call pop can be used with Landis Contact Center placeholders.
{% endhint %}

### Wrap up Questions

1. Settings | Layout | Enable the Wrap Up Questions panel on the layout