Advanced
Settings | Advanced
Logging level determines what level of logs are collected. If enabled, only the previous 15 min of logs are collected and can be exported.
These options allow a user to import and export the current settings applied in attendant console.
Normalization rules are applied when a user enters a number in the search field. For example, if the user enters 7177330793, a normalization rule can translate the number to +17177330793. Regular expressions are used to match and translate a number.
Option | Description |
|---|---|
Description | Description or name of normalization rule. |
Pattern | Pattern to match |
Translation | Translation of number after it has matched the pattern. |
Normalize Contact Numbers | When a number is selected on a contact, the number will be normalized when the call is initiated. |
Normalization rules are also used in Teams tenant dial plans. Typically, the same rules apply to Landis Attendant Console. To view the normalization rules applied to a user in Teams, see: https://docs.microsoft.com/en-us/powershell/module/skype/get-cseffectivetenantdialplan
Custom settings can be enabled by adding specific JSON objects to this field. Example: USB Audio Device Call Control Buttons (Preview)
Experimental features may change, break, or disappear at any time. Landis Technologies and Microsoft will not provide support for experimental features. Our technical support teams will not be able to help you with issues that may appear.
These features can be enabled by selecting the checkbox beside the experimental feature.
Experimental Feature | Description |
|---|---|
Enable Transfer to Voicemail |
Transfer to voicemail is only available for internal contacts. A contact's voicemail is not able to be called directly. This also enables send to voicemail option in chat consult transfer. |
Enable Music on Hold | This option will play music when a caller is placed on hold. |
The external site URL is the website that is shown on the External Site panel. This panel can be enabled in the Layout tab in the settings. This website is required to be Iframe compatible.
Last modified 16d ago