Landis Attendant Console for Microsoft Teams
  • About
  • Getting Started
  • Daily Usage
    • Layout
    • Notifications
    • Teams Presence
    • Teams Status Message
    • Call Handling
    • Search for Contacts
    • Contacts
    • Contact Groups
    • Call Details
    • Call History
    • Voicemail
    • Contact Card
    • Click to Dial
    • Call as Delegate (Coming Soon!)
  • Settings
    • General
    • Search
    • Contacts
    • Caller Info
    • Transfer
    • Devices
    • Layout
    • Keyboard Shortcuts
    • Quick Access Shortcuts
    • Connectors
    • Permissions
    • AI Prompts
    • Advanced
  • Administration
    • Settings Policies
      • Access Settings Policies
      • Configuring Settings Policies
  • Appendix
    • Advanced Settings
    • App Service Information
    • Attendant Pro Comparison
    • Custom Layout
    • Desktop App Antivirus Exclusions
    • Desktop App / Browser Feature Comparison
    • Desktop App Minimum Requirements
    • Enable Chat Consult Transfer
    • External Search
    • Integration Permissions
    • Known Limitations
    • Network Recommendations
    • Restricting Application Access
    • Supported Audio Devices
    • Supported Browsers
    • USB Audio Device Call Control Buttons (Preview)
    • Feature States
    • Release Notes
  • Knowledge Base
  • Service Health
    • Current Incidents
    • Incident Reports
  • Feature Highlights
    • Chat Callback Reminder
    • Call User Quick Access Shortcut
    • Teams Queues Sign In/Out
    • Dark Mode
    • Hold Alerts
  • What's New in Attendant Console
  • Download the Desktop App
  • What is an Attendant Console for Microsoft Teams
Powered by GitBook
On this page
  • Logging Level
  • Import/Export Settings
  • Number Normalization Rules
  • Custom Settings
  • Enable Experimental Features
  • Call Settings (Preview)
  • External Site URL

Was this helpful?

Export as PDF
  1. Settings

Advanced

Last updated 4 months ago

Was this helpful?

Settings | Advanced

Logging Level

Logging level determines what level of logs are collected. If enabled, only the previous 15 min of logs are collected and can be exported.

Import/Export Settings

These options allow a user to import and export the current settings applied in attendant console.

Number Normalization Rules

Normalization rules are applied when a user enters a number in the search field. For example, if the user enters 7177330793, a normalization rule can translate the number to +17177330793. Regular expressions are used to match and translate a number.

Option
Description

Description

Description or name of normalization rule.

Pattern

Pattern to match

Translation

Translation of number after it has matched the pattern.

Normalize Contact Numbers

When a number is selected on a contact, the number will be normalized when the call is initiated.

Normalization rules are also used in Teams tenant dial plans. Typically, the same rules apply to Landis Attendant Console. To view the normalization rules applied to a user in Teams, see:

Custom Settings

Custom settings can be enabled by adding specific JSON objects to this field.

After adding a custom setting, a restart or refresh of the application is required for the custom setting to be applied.

Enable Experimental Features

These features can be enabled by selecting the checkbox beside the experimental feature.

Experimental Feature
Description

Enable Transfer to Voicemail

  1. Place a call in blind transfer mode.

  2. Find the transfer destination contact

  3. Select "..." button on the contact.

  4. Select the voicemail option.

Transfer to voicemail is only available for internal contacts.

A contact's voicemail is not able to be called directly.

This also enables send to voicemail option in chat consult transfer.

Call Settings (Preview)

External Site URL

The external site URL is the website that is shown on the External Site panel. This panel can be enabled in the Layout tab in the settings. This website is required to be iframe compatible.

Experimental features may change, break, or disappear at any time. Landis Technologies and Microsoft cannot guarantee support for experimental features. Our technical support teams may not be able to help you with issues that may appear. See

Enable Real-Time Speech to Text will allow closed captions to function on the

https://docs.microsoft.com/en-us/powershell/module/skype/get-cseffectivetenantdialplan
Feature States
Call Details Panel