Advanced

Settings | Advanced

Logging Level

Logging level determines what level of logs are collected. If enabled, only the previous 15 min of logs are collected and can be exported.

Import/Export Settings

These options allow a user to import and export the current settings applied in attendant console.

Number Normalization Rules

Normalization rules are applied when a user enters a number in the search field. For example, if the user enters 7177330793, a normalization rule can translate the number to +17177330793. Regular expressions are used to match and translate a number.

OptionDescription

Description

Description or name of normalization rule.

Pattern

Pattern to match

Translation

Translation of number after it has matched the pattern.

Normalize Contact Numbers

When a number is selected on a contact, the number will be normalized when the call is initiated.

Normalization rules are also used in Teams tenant dial plans. Typically, the same rules apply to Landis Attendant Console. To view the normalization rules applied to a user in Teams, see: https://docs.microsoft.com/en-us/powershell/module/skype/get-cseffectivetenantdialplan

Custom Settings

Custom settings can be enabled by adding specific JSON objects to this field. Example: USB Audio Device Call Control Buttons (Preview)

After adding a custom setting, a restart or refresh of the application is required for the custom setting to be applied.

Enable Experimental Features

Experimental features may change, break, or disappear at any time. Landis Technologies and Microsoft will not provide support for experimental features. Our technical support teams will not be able to help you with issues that may appear.

These features can be enabled by selecting the checkbox beside the experimental feature.

Experimental FeatureDescription

Enable Transfer to Voicemail

  1. Place a call in blind transfer mode.

  2. Find the transfer destination contact

  3. Select "..." button on the contact.

  4. Select the voicemail option.

Transfer to voicemail is only available for internal contacts.

A contact's voicemail is not able to be called directly.

This also enables send to voicemail option in chat consult transfer.

Enable Music on Hold (deprecated)

This option will play music when a caller is placed on hold. Disabling this feature will enable the supported production iteration of music on hold that is enabled by default.

External Site URL

The external site URL is the website that is shown on the External Site panel. This panel can be enabled in the Layout tab in the settings. This website is required to be Iframe compatible.

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