# Incident Reports

### View and subscribe to incidents here: <https://status.landis.cloud/>

## 3/17/2023 Title: Direct Routing Environments: Transferring calls or calls on hold may not appear in the handled calls panel.

User Impact: Calls placed on hold or calls in a transferring state may not appear in the handled calls panel. This affects environment utilizing direct routing.

Microsoft has made a change that has negatively affected the application.

RCA: Azure Communication Services made a change that stopped sending an expected property to the application.  An update was released that allowed the application to respond correctly to these changes.

Start Time: 3/17/23 at 12:29PM EST

End Time: 3/17/23 at 4:31PM EST

## 2/7/2023 Title: APAC Region Service Outage

User Impact: Users may not be able to sign into Landis Attendant Console.

Currently there is an APAC region Microsoft Teams/Azure Communication Services outage which is affecting Landis Attendant Console.&#x20;

Start Time: 2/7/23 at 4:50PM EST

End Time: 2/7/23 at 11:00PM EST

## 12/9/2022 Title: Service Degradation

User Impact: Some users are not able to sign into Landis Attendant Console. Authenticated users are not affected.

RCA: A secret expired which prevented users from getting an authentication token.

Start Time: 12/9/22 at 4:41PM EST

End Time: 12/9/22 at 4:56PM EST

## 9/7/2022 Title: Service Outage

User Impact: Users may not be able to sign into Landis Attendant Console.

Azure Communication Services is experiencing some connectivity issues which is affecting Landis Attendant Console.

Start Time: 9/7/22 at 1:20PM EST

End Time: 9/7/22 at 3:55PM EST

## 8/12/2022 Title: Service Outage

User Impact: Users not able to sign into Landis Attendant Console.

Currently there is an Azure Communication Services outage which is affecting Landis Attendant Console.&#x20;

Update: 8/12/22 at 10:15PM   Microsoft is rolling out a hotfix to resolve the issue. Some locations may see the issue resolved.

Start Time: 8/12/22 at 2:30PM EST

End Time: 8/12/22 at 11:30PM EST

## 1/22/2022 Title: Service Outage

An Azure service anomaly was reported as affecting customers at 1/22/22 12:55pm EST. On deeper investigation we noticed abnormal Azure service performance.<br>

1/22/2022 2:50pm EST The issue was resolved by migrating to a different Azure service plan.<br>

RCA: We are working with Microsoft Azure to determine why the service level deteriorated. In addition, we will be adding additional health checks to our service.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://ac.docs.landis.cloud/service-health/incident-reports.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.