Landis Attendant Console for Microsoft Teams
  • About
  • Getting Started
  • Daily Usage
    • Layout
    • Notifications
    • Teams Presence
    • Teams Status Message
    • Call Handling
    • Search for Contacts
    • Contacts
    • Contact Groups
    • Call Details
    • Call History
    • Voicemail
    • Contact Card
    • Click to Dial
    • Call as Delegate (Coming Soon!)
  • Settings
    • General
    • Search
    • Contacts
    • Caller Info
    • Transfer
    • Devices
    • Layout
    • Keyboard Shortcuts
    • Quick Access Shortcuts
    • Connectors
    • Permissions
    • AI Prompts
    • Advanced
  • Administration
    • Settings Policies
      • Access Settings Policies
      • Configuring Settings Policies
  • Appendix
    • Advanced Settings
    • App Service Information
    • Attendant Pro Comparison
    • Custom Layout
    • Desktop App Antivirus Exclusions
    • Desktop App / Browser Feature Comparison
    • Desktop App Minimum Requirements
    • Enable Chat Consult Transfer
    • External Search
    • Integration Permissions
    • Known Limitations
    • Network Recommendations
    • Restricting Application Access
    • Supported Audio Devices
    • Supported Browsers
    • USB Audio Device Call Control Buttons (Preview)
    • Feature States
    • Release Notes
  • Knowledge Base
  • Service Health
    • Current Incidents
    • Incident Reports
  • Feature Highlights
    • Chat Callback Reminder
    • Call User Quick Access Shortcut
    • Teams Queues Sign In/Out
    • Dark Mode
    • Hold Alerts
  • What's New in Attendant Console
  • Download the Desktop App
  • What is an Attendant Console for Microsoft Teams
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  • View and subscribe to incidents here: https://status.landis.cloud/
  • 3/17/2023 Title: Direct Routing Environments: Transferring calls or calls on hold may not appear in the handled calls panel.
  • 2/7/2023 Title: APAC Region Service Outage
  • 12/9/2022 Title: Service Degradation
  • 9/7/2022 Title: Service Outage
  • 8/12/2022 Title: Service Outage
  • 1/22/2022 Title: Service Outage

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  1. Service Health

Incident Reports

Last updated 11 months ago

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View and subscribe to incidents here:

3/17/2023 Title: Direct Routing Environments: Transferring calls or calls on hold may not appear in the handled calls panel.

User Impact: Calls placed on hold or calls in a transferring state may not appear in the handled calls panel. This affects environment utilizing direct routing.

Microsoft has made a change that has negatively affected the application.

RCA: Azure Communication Services made a change that stopped sending an expected property to the application. An update was released that allowed the application to respond correctly to these changes.

Start Time: 3/17/23 at 12:29PM EST

End Time: 3/17/23 at 4:31PM EST

2/7/2023 Title: APAC Region Service Outage

User Impact: Users may not be able to sign into Landis Attendant Console.

Currently there is an APAC region Microsoft Teams/Azure Communication Services outage which is affecting Landis Attendant Console.

Start Time: 2/7/23 at 4:50PM EST

End Time: 2/7/23 at 11:00PM EST

12/9/2022 Title: Service Degradation

User Impact: Some users are not able to sign into Landis Attendant Console. Authenticated users are not affected.

RCA: A secret expired which prevented users from getting an authentication token.

Start Time: 12/9/22 at 4:41PM EST

End Time: 12/9/22 at 4:56PM EST

9/7/2022 Title: Service Outage

User Impact: Users may not be able to sign into Landis Attendant Console.

Azure Communication Services is experiencing some connectivity issues which is affecting Landis Attendant Console.

Start Time: 9/7/22 at 1:20PM EST

End Time: 9/7/22 at 3:55PM EST

8/12/2022 Title: Service Outage

User Impact: Users not able to sign into Landis Attendant Console.

Currently there is an Azure Communication Services outage which is affecting Landis Attendant Console.

Update: 8/12/22 at 10:15PM Microsoft is rolling out a hotfix to resolve the issue. Some locations may see the issue resolved.

Start Time: 8/12/22 at 2:30PM EST

End Time: 8/12/22 at 11:30PM EST

1/22/2022 Title: Service Outage

An Azure service anomaly was reported as affecting customers at 1/22/22 12:55pm EST. On deeper investigation we noticed abnormal Azure service performance.

1/22/2022 2:50pm EST The issue was resolved by migrating to a different Azure service plan.

RCA: We are working with Microsoft Azure to determine why the service level deteriorated. In addition, we will be adding additional health checks to our service.

https://status.landis.cloud/