Landis Attendant Console for Microsoft Teams
  • About
  • Getting Started
  • Daily Usage
    • Layout
    • Notifications
    • Teams Presence
    • Teams Status Message
    • Call Handling
    • Search for Contacts
    • Contacts
    • Contact Groups
    • Call Details
    • Call History
    • Voicemail
    • Contact Card
    • Click to Dial
  • Settings
    • General
    • Search
    • Contacts
    • Caller Info
    • Transfer
    • Devices
    • Layout
    • Keyboard Shortcuts
    • Quick Access Shortcuts
    • Connectors
    • Permissions
    • AI Prompts
    • Advanced
  • Administration
    • Settings Policies
      • Access Settings Policies
      • Configuring Settings Policies
  • Appendix
    • Advanced Settings
    • App Service Information
    • Attendant Pro Comparison
    • Custom Layout
    • Desktop App Antivirus Exclusions
    • Desktop App / Browser Feature Comparison
    • Desktop App Minimum Requirements
    • Enable Chat Consult Transfer
    • External Search
    • Integration Permissions
    • Known Limitations
    • Network Recommendations
    • Restricting Application Access
    • Supported Audio Devices
    • Supported Browsers
    • USB Audio Device Call Control Buttons (Preview)
    • Feature States
    • Release Notes
  • Knowledge Base
  • Service Health
    • Current Incidents
    • Incident Reports
  • Feature Highlights
    • Chat Callback Reminder
    • Call User Quick Access Shortcut
    • Teams Queues Sign In/Out
    • Dark Mode
    • Hold Alerts
  • What's New in Attendant Console
  • Download the Desktop App
  • What is an Attendant Console for Microsoft Teams
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  1. Settings

Quick Access Shortcuts

Last updated 14 days ago

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Settings | Quick Access Shortcuts

Quick Access Shortcuts are customizable buttons designed to streamline frequent tasks

These buttons are displayed on the Quick Access Shortcuts panel. See

To rearrange the display order of the buttons on the Quick Access Shortcuts panel, select a shortcut from the list and use the up or down arrow to adjust its position.

Call user shortcut

This shortcut will start a new call to a user/phone number, or a live call can be transferred to the user/number. You can add multiple call user shortcuts to create a speed dial list of internal and external contacts.

New | New call user shortcut

Once the shortcut has been added, it will appear as a clickable button on the quick access shortcut panel.

Option
Description

Shortcut Display Name

Name of shortcut displayed on button.

Description

Description of Action.

Keyboard Shortcut

Keyboard Shortcut that performs the action.

UPN or PSTN

The user principal name or phone number of the contact in E.164 format.

Open webpage shortcut

This option will open the specified webpage in the browser.

New | New open webpage shortcut

Once the shortcut has been added, it will appear as a clickable button on the quick access shortcut panel.

Option
Description

Shortcut Display Name

Name of shortcut displayed on button.

Description

Description of Action.

Keyboard Shortcut

Keyboard Shortcut that performs the action.

Webpage URL

The URL of the webpage that will be opened.

Execute HTTP request shortcut

This option will execute the specified HTTP method to the specified URI. The Headers and Body can also be specified.

New | New execute HTTP request shortcut

Once the shortcut has been added, it will appear as a clickable button on the quick access shortcut panel.

Option
Description

Shortcut Display Name

Name of shortcut displayed on button.

Description

Description of Action.

Keyboard Shortcut

Keyboard Shortcut that performs the action.

HTTP Method

The HTTP Method: POST, GET, etc..

URI

URI of the request.

Headers

Headers included in the request.

Body

Body included in the request(optional).

Set audio device shortcut

This option will set the active audio device used in Landis Attendant Console.

New | New set audio devices shortcut

Once the shortcut has been added, it will appear as a clickable button on the quick access shortcut panel.

Option
Description

Shortcut Display Name

Name of shortcut displayed on button.

Description

Description of Action.

Keyboard Shortcut

Keyboard Shortcut that performs the action.

Microphone

Microphone that will be selected.

Speaker

Speaker that will be selected.

Set (Teams)Presence Shortcut

This option will change the signed in user's Teams presence

New | New set presence shortcut

Once the shortcut has been added, it will appear as a clickable button on the quick access shortcut panel.

Option
Description

Shortcut Display Name

Name of shortcut displayed on button.

Description

Description of Action.

Presence

Teams Presence option that will be selected.

Duration in minutes (optional)

Duration of the Teams presence option that is selected before resetting.

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