Search

Settings | Search

Configure Search Sources

The default search source is Entra ID Users.

Search Source Options:

There can be multiple search sources of the same type with different configurations. Each search source will appear as another tab in the search panel.

To rearrange the display order of the search tabs on the contact search panel, select a search source from the list and use the up or down arrow to adjust its position.

Name	Description	Link
Entra ID User Search	Also known as Active directory users or Microsoft 365 users.	https://learn.microsoft.com/en-us/graph/api/resources/user
Exchange Search	Personal Outlook contacts	https://learn.microsoft.com/en-us/graph/api/resources/contact
Global Exchange Contacts Search	Mail contacts. Also known as Active Directory contacts or organizational contacts.	https://learn.microsoft.com/en-us/graph/api/resources/orgcontact
External Search	Custom API Contacts	External Search

Search Source Configuration Details:

Entra ID User Search

Active directory search will only search on display name and is a "begins with" search.

Column	Description
Search Source Display Name	Custom display name of search source.
Max Contact Search Results	The maximum amount of contacts returned from a search.

By default, disabled user accounts are not returned in search results. If you would like disabled accounts to be displayed, enter the text below in the Custom Settings field:

{

"key": "includeDisabledAccountsInAdSearch",

"description": "Filter disabled user accounts in AD Search",

"value": "false"

}

Exchange Search

Exchange search will only search on display name and is a "contains" search.

Column	Description
Search Source Display Name	Custom display name of search source.
Folder ID	The Exchange Mailbox contact folder ID.
User ID or UPN	The Azure active directory ID (GUID) or the user principle name of the mailbox. This can be a primary mailbox or a mailbox with delegated permissions.
Max Contact Search Results	The maximum amount of contacts returned from a search.

To search your default personal contacts folder in your Exchange mailbox, the folder ID and User ID/UPN fields are not required.

To retrieve an Exchange contact folder ID:

1. Create a contacts folder in Outlook or OWA.

2. Browse to https://developer.microsoft.com/en-us/graph/graph-explorer

3. Sign in to Graph Explorer

4. Change the API URL to https://graph.microsoft.com/v1.0/me/contactFolders

5. Select "Modify permissions" tab. Verify consent has been granted to Contacts.Read. If not, consent.

6. Run Query

7. Copy the id of the appropriate contact folder and enter it into Folder ID field in Attendant Console.

Global Exchange Contacts

Additional permissions are required to enable global Exchange contacts. See Permissions

Global Exchange Contacts will only search on display name and is a "begins with" search.

Column	Description
Search Source Display Name	Custom display name of search source.
Max Contact Search Results	The maximum amount of contacts returned from a search.

External Search

External search can query your custom search API. The response from the API should return contact information that will be shown in the search panel.

For more information, see External Search

Column	Description
Search Source Display Name	Custom display name of search source.
External Contact Search URL	External API URL to query for search results.
Max Contact Search Results	The maximum amount of contacts returned from a search.

Search Pre-filter

Search pre-filters will always filter the search results by the values in these fields.

Column
Departments
Office Locations
Countries
Postal Codes
Job Titles
Given Names
Surnames
Display Names
Emails
User Principle Names

Configure Filters Item Lists

The custom names added to these fields will be listed as persistent filter options in the advanced search panel. Multiple filter options can be added to each field. Each option must be separated by a semicolon. Example:

These options will appear in the Advanced search filter: