Caller Info

Settings | Caller Info

Call pop lookup URL

The call pop lookup URL is queried when there is an incoming call. The webpage will be shown in an Iframe on the call pop panel. The caller display name, caller number, queue name, and/or call ID can be included in the URL by using the supported placeholders. See example URL with placeholders below:

https://apps.powerapps.com/play/b232?callernumber={callernumber}&displayname={displayname}&hidenavbar=true

Open call pop in browser

If selected, the above URL will be shown in a new browser tab instead of the call pop panel.

Adaptive Card

Alternatively, an adaptive card can be displayed in the call pop panel when there is an incoming call. Adaptive cards can be designed here and the JSON code copied into the Adaptive Card text field. Place holders that can be used in the call pop URL can also be used in the adaptive card.

Example Adaptive Card

{
  "type": "AdaptiveCard",
  "body": [
    {
      "type": "TextBlock",
      "size": "Medium",
      "weight": "Bolder",
      "text": "Call Information:"
    },
    {
      "type": "TextBlock",
      "text": "${displayname}",
      "wrap": true
    },
    {
      "type": "TextBlock",
      "text": "${callernumber}",
      "wrap": true
    },
    {
      "type": "TextBlock",
      "text": "${queuename}",
      "wrap": true
    },
    {
      "type": "TextBlock",
      "text": "${callid}",
      "wrap": true
    }
  ],
  "$schema": "http://adaptivecards.io/schemas/adaptive-card.json",
  "version": "1.5"
}